Re: Problems with OE6SP1 patch KB837009 (april)

From: Dutch User (please_reply_at_in.ng)
Date: 04/28/04 

Date: Wed, 28 Apr 2004 23:19:33 +0200

Thank you both for all the advise.

One last question:
the MS patch (and my OE) became corrupted
due to Norton being active while installing.

Is it possible to incorporate a simple routine
that closes down AV software before patching?

Regards,

"Jim Pickering" <jimp@mvps.invalid> schreef in bericht
news:OifN8jULEHA.3052@TK2MSFTNGP12.phx.gbl...
> If Steve's suggestion about the uninstall/reinstall as outlined in the KB
> article does not fix it, then you may be looking at a complete new install
> of the operating system. You have plenty of time to backup essential data
> now, if that is the long range plan and it certainly might be a more
> attractive procedure than the continued attempt to fix a bad situation
that
> only seems to get worse. Good luck.
> --
> Jim Pickering, MVP-Outlook Express
> Please reply only to newsgroup.
>
>
> "Dutch User" <please_reply@in.ng> wrote in message
> news:eP0zZ3RLEHA.2400@tk2msftngp13.phx.gbl...
> >
> > I'm afraid I'm stuck with a corrupted IE6sp1 install
> > after applying this patch while running Norton
> > (Only symptom:
> > no working "plain text" option when reading HTML mail)
> >
> > *Problem:
> > I cannot reinstall the sp1 version of this patch -
> > XP seems to think that I have a non-sp1 OE6
> >
> > The SP1 patch version won't reinstall
> > and I cannot use a restore point.
> >
> > I previously installed all april security updates with Norton running.
> > Makes it even more complex...
> >
> > ***Question:
> > Do I have any options left to restore
> > "view html messages in plain text"? in OE6SP1?
> > The apply button is greyed-out.
> >
> > I contacted Microsoft support by phone:
> > a technician worked almost an hour
> > trying to resolve the issue -
> > even
> > regsvr32 "c:\program files\outlook express\msoeres.dll"
> > failed.
> > MS Belgium is investigating the issue.
> >
> >
> > Thanks!
> >
> >
> >
> >
> > "Jim Pickering" <jimp@mvps.invalid> schreef in bericht
> > news:uO26EFLLEHA.1416@TK2MSFTNGP09.phx.gbl...
> >> I would shut down your antivirus program, then try reinstalling the
> >> appropriate patch for your system. Then check the version numbers to
> > ensure
> >> they agree with those I posted earlier.
> >>
> >> Allowing an antivirus program to remain running while installing
updates
> >> leads to corrupted installations, since the files are newer than the
> >> antivirus program has been exposed to, and since the AV companies
desire
> > to
> >> err on the side of safety, they often refuse to install, and instead,
> >> quarantine the updated files.
> >> --
> >> Jim Pickering, MVP-Outlook Express
> >> Please reply only to newsgroup.
> >>
> >>
> >> "Dutch User" <please_reply@in.ng> wrote in message
> >> news:uCuF18KLEHA.3516@TK2MSFTNGP11.phx.gbl...
> >> >
> >> > Update:
> >> >
> >> > I just tried to apply the OE6 (non-sp1) patch on my sp1 OE6:
> >> > (previous posting)
> >> > it installed (!!) - which it shouldn' have done at all....
> >> > It
> >> > - reset my Msoe.dll version to 2600.000
> >> > - allowed me to remove the non-sp1 patch
> >> > - presented a OE6-SP1 UI that behaved like a non-sp1 version..
> >> >
> >> > I then restored XP.
> >> >
> >> > The Invalid INF error was back when trying
> >> > to remove the resurfaced Q837009 sp1 patch
> >> >
> >> > I still have a OE6SP1 that is recognised as a non-sp1
> >> > (although files are SP1: Msoe= 6.00.2800.1409)
> >> > - no working "view as plain text" (option is available)
> >> >
> >> > Thanks for any assistance.
> >>
> >
> >
>