Re: Problems with OE6SP1 patch KB837009 (april)

From: Jim Pickering (jimp_at_mvps.invalid)
Date: 04/28/04 

Date: Wed, 28 Apr 2004 10:48:12 -0700

If Steve's suggestion about the uninstall/reinstall as outlined in the KB
article does not fix it, then you may be looking at a complete new install
of the operating system. You have plenty of time to backup essential data
now, if that is the long range plan and it certainly might be a more
attractive procedure than the continued attempt to fix a bad situation that
only seems to get worse. Good luck. 

-- 
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.
"Dutch User" <please_reply@in.ng> wrote in message 
news:eP0zZ3RLEHA.2400@tk2msftngp13.phx.gbl...
>
> I'm afraid I'm stuck with a corrupted IE6sp1 install
> after applying this patch while running Norton
> (Only symptom:
> no working "plain text" option when reading HTML mail)
>
> *Problem:
> I cannot reinstall the sp1 version of this patch -
> XP seems to think that I have a non-sp1 OE6
>
> The SP1 patch version won't reinstall
> and I cannot use a restore point.
>
> I previously installed all april security updates with Norton running.
> Makes it even more complex...
>
> ***Question:
> Do I have any options left to restore
> "view html messages in plain text"? in OE6SP1?
> The apply button is greyed-out.
>
> I contacted Microsoft support by phone:
> a technician worked almost an hour
> trying to resolve the issue -
> even
> regsvr32 "c:\program files\outlook express\msoeres.dll"
> failed.
> MS Belgium is investigating the issue.
>
>
> Thanks!
>
>
>
>
> "Jim Pickering" <jimp@mvps.invalid> schreef in bericht
> news:uO26EFLLEHA.1416@TK2MSFTNGP09.phx.gbl...
>> I would shut down your antivirus program, then try reinstalling the
>> appropriate patch for your system.  Then check the version numbers to
> ensure
>> they agree with those I posted earlier.
>>
>> Allowing an antivirus program to remain running while installing updates
>> leads to corrupted installations, since the files are newer than the
>> antivirus program has been exposed to, and since the AV companies desire
> to
>> err on the side of safety, they often refuse to install, and instead,
>> quarantine the updated files.
>> --
>> Jim Pickering, MVP-Outlook Express
>> Please reply only to newsgroup.
>>
>>
>> "Dutch User" <please_reply@in.ng> wrote in message
>> news:uCuF18KLEHA.3516@TK2MSFTNGP11.phx.gbl...
>> >
>> > Update:
>> >
>> > I just tried to apply the OE6 (non-sp1) patch on my sp1 OE6:
>> > (previous posting)
>> > it installed (!!) - which it shouldn' have done at all....
>> > It
>> > - reset my Msoe.dll version to 2600.000
>> > - allowed me to remove the non-sp1 patch
>> > - presented a OE6-SP1 UI that behaved like a non-sp1 version..
>> >
>> > I then restored XP.
>> >
>> > The Invalid INF error was back when trying
>> > to remove the resurfaced Q837009 sp1 patch
>> >
>> > I still have a OE6SP1 that is recognised as a non-sp1
>> > (although files are SP1: Msoe= 6.00.2800.1409)
>> > - no working "view as plain text" (option is available)
>> >
>> > Thanks for any assistance.
>>
>
>
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