Re: Begging For Help

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From: Frank Saunders, MS-MVP IE/OE (franksaunders_at_mvps.org)
Date: 04/17/04 

Date: Sat, 17 Apr 2004 16:10:39 -0500

"Deryck" <dbolivar@bwr.eastlink.ca> wrote in message
news:%23JRe8FLJEHA.3596@tk2msftngp13.phx.gbl
> Here's my scenerio. I'm running Windows XP. I have a Norton firewall
> and Norton antivirus all updated and intact. All of the sudden after
> my Outlook express has not been used for a period of time ( usualy
> 8-10 hours) when I try to open it I get TWO dialouge boxes. The first
> says:
> Outlook Express could not be started . The application was unable to
> create the Internet Account manager. Your computer may be out of
> memory or your disk is full. Contact Microsoft Support for assistance
> ( 0x800705AA ).
> I press okay and the next box pops up and says:
> Outlook express could not be started because MSOE.dll could not be
> intialized . Outlook Express may not be installed correctly.
> Now I've been running outlook 6 since I purchased my computer a year
> ago , and I still have 44 gigs of free space. I don't understand it .
> The only other info I can offer you is that when this happens, my
> Windows Media player will not open either . All I get is the Welcome
> to Windows Media 9 Series set up box. I go through the motions and
> still no Media player. My only option to get into my mail and media
> player is to reboot everytime and it is getting to be a pain in the
> ***. I have searched everywhere on the microsoft support site for
> answers but I can't find a thing. I have even searched the net for
> this problem. Please , Please, help.
> Thanks for your time,
> Deryck

>From http://www.fjsmjs.com/OE/directdb.htm

Errors in DIRECTDB.DLL or MSOE.DLL generally indicate corruption in the
message store.
Start by moving Folders.dbx to an empty Windows folder (with OE closed).
Note: the DBX files are hidden in Win2K, WinXP and Win2K3. You will lose
your folder hierarchy and the lists of newsgroups on the news servers, but
it might get you into OE.

If that doesn't do it then move all of the DBX files to the same folder as
Folders.dbx (again with OE closed). You should now get into OE. Try
importing the messages from
the folder you moved the DBX files to. If you can't, you can use this tool
to extract the messages:

DBXtract (free):
http://www.oehelp.com/DBXtract/

Note: It can take a long time (days with really large folders).

The messages can then be dragged from the Windows folder back into a folder
in an open instance of OE. 

-- 
Frank Saunders, MS-MVP, IE/OE
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