Re: PLEASE HELP TROUBLESHOOT PROBLEM W/ LOADING CRITICAL UPDATES

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Frank Saunders, MS-MVP IE/OE (franksaunders_at_mvps.org)
Date: 04/14/04 

Date: Wed, 14 Apr 2004 02:19:15 -0500

"Action User" <actionuser@yahoo.com> wrote in message
news:Xns94CBF4F29218actionuseryahoocom@204.127.36.1
> hopefully, someone here recognizes this problem... upon left-clicking
> the "Install Now" button in an attempt to install critical updates and
> service packs (Cumulative Security Update for Outlook Express 6
> Service Pack 1 (KB837009) & Critical Update for Internet Explorer 6
> Service Pack 1 (KB831167)) from windowsupdate.microsoft.com, a dialog
> box opens entitled " -- Web Page Dialog" with 100% whitespace in its
> window... nothing transfers from the server, yet my computer remains
> fully functional...
>
> what do I do to correct the problem?
>
> I am using Windows 98SE on a 4 yr old+ Compaq Presario Model 1930
> notebook w/ 192mb RAM. While online, I am running Norton Internet
> Security and Norton AntiVirus.
>
> Could the age of my operating system and/or computer have something
> to do with this problem?
>
> I am here in the newgroup(s) seeking an answer as recommended by
> microsoft.com.
>
> TIA!
> Steve

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Troubleshooting Windows Update Connection and Download Problems
http://support.microsoft.com/?kbid=193657
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate 

-- 
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup.  Do not send email
http://www.fjsmjs.com
Protect your PC
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