Re: email text/content won't display

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From: Frank Saunders, MS-MVP IE/OE (franksaunders_at_mvps.org)
Date: 04/03/04


Date: Sat, 3 Apr 2004 10:36:40 -0600


<anonymous@discussions.microsoft.com> wrote in message
news:17b2001c41986$2c48d820$a301280a@phx.gbl
> I tried all of those fixes, and I'm still having the same
> results. :(
>
> Any other ideas?
>
>
>> -----Original Message-----
>> "steve hughes" <anonymous@discussions.microsoft.com> wrote in message
>> news:81935089-4E00-4492-8B89-592CC9D1C08F@microsoft.com
>>> Hi all,
>>>
>>> When I open an email in Outlook Express, the
> text/content of the
>>> email won't display. Even older email that I have opened/view in the
>>> past. If I look at the properties of the email and view the message
>>> source - the source of the email is their.
>>>
>>> I have updated my antivirus software and also run a web-based virus
>>> detection software, but no viruses have been found. I have also done
>>> windows updates etc.
>>>
>>> anyone got any ideas
>>>
>>> thanks in adavnce
>>>
>>> Steve
>>
>> Several possible causes and therefor several possible fixes:
>> 1. Go to Start | Run and type
>> regsvr32 inetcomm.dll
>> and press <Enter>
>> 2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
>> default.
>> 3. Clear Temporary Internet Files and the Temp folder.
>> 4. Turn off email scanning in your anti-virus.
>> 5. Someone else reported that re-installing OE using method 2 in
>> this article fixed the problem:
>> How to Reinstall or Repair Internet Explorer and Outlook Express in
>> Windows XP
>> http://support.microsoft.com/?kbid=318378
>> Method 2 works on earlier versions of Windows.
>> 6. Eliminate any scumware.
>> See
>> Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
>> http://mvps.org/winhelp2002/unwanted.htm
>> especially
>> http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch
>>
>> Note that AdAware and SpyBot S & D will each catch some things the
>> other won't. Also, each needs to be updated before every use, even
>> when just downloaded. There's also a lot more to do than just those
>> two programs. CWShredder is also available here:
>> http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
>> **Post your HijackThis log to
>> http://forums.spywareinfo.com/ or the Spyware forum at
>> http://forum.aumha.org/ for expert analysis, not here.**
>> Alternative download pages for Ad-Aware, Spybot,
> HijackThis and CWShredder
>> may be found on this page:
>> http://aumha.org/a/parasite.htm.
>> If trying everything at that site does not fix the problem please
>> post back in the same thread.
>>
>> --
>> Frank Saunders, MS-MVP, IE/OE
>> Please respond in Newsgroup. Do not send email
>> http://www.fjsmjs.com
>> Protect your PC
>> http://www.microsoft.com/security/protect/
>>
>>
>> .

Disable email scanning in your antivirus product, then test and see if it's
fixed.

If not, there has been a problem with web surfers visiting
www.webforhumans.com and not having a popup blocker installed or clicking on
various links at that page which changes their home page in Internet
Explorer to www.about-blank.biz and to remove the bugs it installs requires
the use of HijackThis which can be found at:
http://www.spywareinfo.com/downloads/tools/HijackThis.exe
or you can try:
How to remove Coolwebsearch and affiliates
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

>From Robert Aldwinckle:
[Type these commands, one at a time, in the IE Address Bar]

         javascript:navigator.browserLanguage
         javascript:navigator.systemLanguage
         javascript:navigator.userLanguage

[and report the results back here.]

Here is a related discussion where the user was prepared to experiment
along that tack:

<
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&c2coff=1&frame=right&th=f6918f061e38a9f9&seekm=OjcZ0hiqDHA.3180%40TK2MSFTNGP11.phx.gbl#link6 >

That particular case was perhaps unusual because browserLanguage
turned out to be EN-US, implying that the platform was a US version
of Windows!

Previously I had done a similar attempt at diagnosis/repair with a Dutch
(NL) user. That one somehow didn't turn out so benignly. I tried to
simulate the analogous changes e.g. from EN-US to NL and back on
my test partition though with no such ill effect; so suspect the fresh
symptoms that user had may have been (hopefully <g>) caused
by something else.

-- 
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup.  Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/


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