Re: Outlook Express freezing

From: Steve Cochran (scochran_at_chattanooga.net)
Date: 03/30/04 

Date: Tue, 30 Mar 2004 06:42:20 -0500

Do a File | Folder | Compact all. Then do points 2 and 3 below. See if that helps. If not, then go to File | Identities and set up a new Identity (and do point 2 again). See if that fixes it then.

steve

"Anna" <acarter@cavenet.com> wrote in message news:ezyWovgFEHA.1600@tk2msftngp13.phx.gbl...
> Thanks for the advice. I did download and install a new driver for my video
> card (NVIDIA) But the problem is still there.
> I am not sure what else to try. I haven't added anything other than the
> windows updates from the Microsoft update site.
> Anna
>
>
> "Anna" <acarter@cavenet.com> wrote in message
> news:%23AZ0%23M8DEHA.3256@TK2MSFTNGP09.phx.gbl...
>> Outlook express has started freezing while I am reading news groups, I
> can
>> read several post(about 5 min. worth) then it freezes. I am using winxp
> and
>> outlook express 6. Also a freeze accurse occasionally when clicking on a
>> link added in an email.
>> I have all the updates for IE and OE. I have ran virus checker and found
> no
>> virus.
>> Can anyone help?
>> Thanks
>> Anna
>>
>>
>
>

1. Don't open attachments.

Most computer infections are the result of the user opening email attachments. The attachment usually contains a virus or worm or trojan that infects the system when it is opened.

Because of this tendency of attachments to infect, Microsoft has now set OE to block all attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support/kb/articles/Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this article:
http://www.microsoft.com/technet/security/news/patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the attachment to disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to educate yourself on what attachments may constitute a threat to your system, and never open any such attachments, no matter who they are from.

2. Turn off Background Compaction.

When a message is deleted, moved or marked as read in an OE message file (dbx), then wasted space is generated in that file, and the folder must be compacted to remove that wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance called "background compaction", which turns itself on if the folders in your message store get too much wasted space. This feature uses 100% CPU time and slows down your system, while it is active. In addition, if the process is somewhat interrupted, then the entire message store can become corrupt.

To prevent such corruption, turn off background compaction under Tools | Options | Maintenance for each Identity you have, and then compact manually and frequently using File | Folder | Compact all. This will make OE more stable.

3. Turn off email scanning in your antivirus software.

Antivirus software invades the Outlook Express program to try and intercept (incoming and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger the destruction of an entire message folder or the entire message store, when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email scanning in your antivirus software. You will still be protected against infection. If you attempt to open a message attachment containing a potential virus, then your antivirus software will recognize that your are attempting to infect your system, and will block you from doing so. The best practice on the user's part is to save an attachment to disk and then scan it with the antivirus software prior to opening it. Messages opened themselves (if you have the latest security updates from Windows Update) will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being continuosly scanned by antivirus software, so turn off email scanning to prevent destruction of your message store.

>From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65434372961d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.

4. Recovering lost messages.

The most significant contributors to lost messages are described in points 2 and 3 above. Turn these options off to prevent message store corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more accurate than DBXtract,
 and it also has the capability of reading directly from the disk and bypassing the file system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and all
your messages are lost, then see this article (note that the technique in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;313055

If File | Import | Messages does not work, ignore the error message, which
is erroneous in itself, and try one of the following techniques to get your
messages back:
a. Right click on each dbx file or a selection of them and go to Properties
and clear the read only attribute of the files. Then try File | Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on this page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone

5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q318378

See point 11 below first.

6. How does one backup and restore or transfer OE messages and settings:

See: http://insideoe.tomsterdam.com/backup/index.htm
      http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)

7. Links in email don't work:

see the links on this page

http://www.oehelp.com/

8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://insideoe.tomsterdam.com/problems/performance.htm

9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://insideoe.tomsterdam.com/problems/performance.htm#nostart

http://support.microsoft.com/support/kb/articles/q245/4/19.asp

10. Address book information:

see The Windows Address Book

http://insideoe.tomsterdam.com/files/wab.htm

11. Installation issues:

Most of the problems with a faulty installation are due to other programs
running during the install and interfering with the updating of necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be re-enabled.

For additional info see:

Win98: http://support.microsoft.com/default.aspx?scid=kb;en-us;281965&Product=w98
WinXP: http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

You can export this key and then delete all values under it. Then disable
all antivirus services under Computer Management | Services and then reboot.
Then install. After the installation you can import the key back into the
registry to restore the values and re-enable the services.

12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make sure
your antivirus software definitions are up to date). If the attachment is
from someone you don't know, don't even bother opening it. Its not worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable most
of the headers. That way you can scan the headers and pick out the various
obvious unwanted mail. Once you find messages that you don't want to open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and uncheck
the option to read in plain text only and then reopen the message to view it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message details without having to open the message. You can also use the "Compact Current Folder" button after deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can set
up message rules to block out some of these messages. See the help file in
OE and also

http://insideoe.tomsterdam.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.

e. If you find a message that is spam and that offends you or is deceptive,
go to Message | Forward as attachment and send it to uce@ftc.gov .

The US Federal Trade Comission is launching a major crackdown on deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.

I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check the
websites of the individual OE MVP's that address other issues not listed
here:

Tom Koch:
http://insideoe.tomsterdam.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com

If you don't find your problem addressed, then feel free to post a question
in these newsgroups and we will be more than happy to respond and attempt to
help. Just go to Tools | Accounts | Add | News and add msnews.microsoft.com as a newsserver and then you can address your question to the appropriate newsgroup.