Re: OE6 does not connect with pop3 server

From: PA Bear (PABear_at_mvps.org)
Date: 03/19/04 

Date: Fri, 19 Mar 2004 12:41:54 -0500

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity
(File>Identities>Add new identity). Assuming all is well, import messages
from the old Identity before deleting it (File>Identities>Manage
Identities).

Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

Disable Background Compacting and frequently perform a manual compact of all
OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.

If the problem persists, Uninstall NIS (you're not running a separate
version of NAV, too, are you?) and see if the problem goes away. Norton
AntiSpam has proven troublesome for many OE users, Brian. (If you installed
NIS without having first uninstalled any previous firewall and anti-virus
applications, including earlier Norton products/versions, this may well be
the root of your problems.) 

-- 
HTH - Please Reply to This Thread
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP
AumHa Forums
http://forum.mvps.org/
Protect Your PC
http://www.microsoft.com/security/protect
Brian Summers wrote:
> Robert,
> My time out is set for two minutes, I have increased it from the one
> minute default setting. When this thing acts up, it doesn't matter
> whether it is an auto connect or a manual. I have manually tried to
> connect for as much as 4 hours before with no luck. I didn't have this
> problem until last week and I have been using Norton AV and Norton
> Internet Security Pro since December. As for time stamps, The log I
> included shows when the program connects to the server, but I don't know
> how to show the failing attempts. If you have any info on that I would
> greatly appreciate it. POP.Viewmark will not admit it is their problem.
> They tell me I am the only one experiencing this problem with them.
> Thanks,
> Brian
> "Robert Aldwinckle" <robald@techemail.com> wrote in message
> news:%23%23CibbWDEHA.3408@tk2msftngp13.phx.gbl...
>> "Brian Summers" <tinman_63@earthlink.net> wrote in message
>> news:OgOdy5PDEHA.624@TK2MSFTNGP10.phx.gbl...
>>> PA Bear,
>>> As usual it worked all day yesterday but, today it failed. Here is the
>>> error message I received:
>>> A time-out occurred while communicating with the server. Account:
>>> 'pop.viewmark.com', Server: '216.38.205.239', Protocol: POP3, Port: 110,
>>> Secure(SSL): No, Error Number: 0x800CCC19.
>>> The log does not show that it tried to communicate.
>>
>> Try to record an approximate timestamp for these diagnostics
>> so we can see how this message relates to the rest of the log.
>> (It may also be useful for you to keep a log of these with timestamps
>> to present to your ISP when you think that you have sufficient evidence
>> to toss the ball their way.)   Also tell us how long your timeout is set
>> to for each server (Properties, Advanced tab)
>>
>>
>> In any case I think that I have a similar intermittent problem.
>> Also on XPsp1.   I reported it to my ISP and they claimed that it was
>> a "known problem" with the XP firewall.   I disabled the XP firewall
>> and didn't notice sufficient change to justify leaving it disabled.
>>
>> I deal with the problem by having the server timeout as quickly as
>> possible (30 seconds).   That allows me to either retry if I want or
>> more usually just Stop the operation and retry manually later.   Since I
>> usually combine connecting with sending and receiving my speculation
>> would be that
>> the timeout could be associated with the link not being up completely.
>> I don't think it ever happens when I retry manually after the link is up.
>>
>> It isn't enough of an annoyance for me to bother diagnosing it further
>> but if I was going to investigate it I would use  netcap  instead of
>> OE's log. As you have observed the latter doesn't record failed
>> connection attempts.
>>
>>
>> HTH
>>
>> Robert Aldwinckle
>> ---
>>
>>
>>> My POP.viewmark account is configured to be the first one connected too.
>>> My outlook express is configured to check two accounts.
>> ...

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