Re: OE6 does not connect with pop3 server

From: Robert Aldwinckle (robald_at_techemail.com)
Date: 03/19/04 

Date: Thu, 18 Mar 2004 23:00:33 -0500

"Brian Summers" <tinman_63@earthlink.net> wrote in message
news:OgOdy5PDEHA.624@TK2MSFTNGP10.phx.gbl...
> PA Bear,
> As usual it worked all day yesterday but, today it failed. Here is the error
> message I received:
> A time-out occurred while communicating with the server. Account:
> 'pop.viewmark.com', Server: '216.38.205.239', Protocol: POP3, Port: 110,
> Secure(SSL): No, Error Number: 0x800CCC19.
> The log does not show that it tried to communicate.

Try to record an approximate timestamp for these diagnostics
so we can see how this message relates to the rest of the log.
(It may also be useful for you to keep a log of these with timestamps
to present to your ISP when you think that you have sufficient evidence
to toss the ball their way.) Also tell us how long your timeout is set to
for each server (Properties, Advanced tab)

In any case I think that I have a similar intermittent problem.
Also on XPsp1. I reported it to my ISP and they claimed that it was
a "known problem" with the XP firewall. I disabled the XP firewall
and didn't notice sufficient change to justify leaving it disabled.

I deal with the problem by having the server timeout as quickly as possible
(30 seconds). That allows me to either retry if I want or more usually
just Stop the operation and retry manually later. Since I usually combine
connecting with sending and receiving my speculation would be that
the timeout could be associated with the link not being up completely.
I don't think it ever happens when I retry manually after the link is up.

It isn't enough of an annoyance for me to bother diagnosing it further
but if I was going to investigate it I would use netcap instead of OE's log.
As you have observed the latter doesn't record failed connection attempts.

HTH

Robert Aldwinckle 

---
> My POP.viewmark account is configured to be the first one connected too.
> My outlook express is configured to check two accounts.
...

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