Re: OE6 does not connect with pop3 server

From: Brian Summers (tinman_63_at_earthlink.net)
Date: 03/18/04 

Date: Thu, 18 Mar 2004 08:33:52 -0700

PA Bear,
As usual it worked all day yesterday but, today it failed. Here is the error
message I received:
A time-out occurred while communicating with the server. Account:
'pop.viewmark.com', Server: '216.38.205.239', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19.
The log does not show that it tried to communicate. My POP.viewmark account
is configured to be the first one connected too. My outlook express is
configured to check two accounts.

Outlook Express 6.00.2800.1158
POP3 Log started at 03/18/2004 07:59:52
POP3: 08:03:23 [rx] +OK NGPopper vEL_5_7 at earthlink.net ready
<4021.1079622201@falcon>
POP3: 08:03:23 [tx] USER tinman_63@earthlink.net
POP3: 08:03:23 [rx] +OK
POP3: 08:03:23 [tx] PASS ********
POP3: 08:03:23 [rx] +OK tinman_63 has 0 messages (0 octets).
POP3: 08:03:23 [tx] STAT
POP3: 08:03:23 [rx] +OK 0 0
POP3: 08:03:23 [tx] QUIT
POP3: 08:03:23 [rx] +OK

The second attempt I shut off Norton's scan incoming emails and received
this error message:
A time-out occurred while communicating with the server. Account:
'pop.viewmark.com', Server: '216.38.205.239', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19.
The log shows this:
POP3: 08:15:36 [rx] +OK NGPopper vEL_5_7 at earthlink.net ready
<22651.1079622935@falcon>
POP3: 08:15:36 [tx] USER tinman_63@earthlink.net
POP3: 08:15:36 [rx] +OK
POP3: 08:15:36 [tx] PASS ********
POP3: 08:15:37 [rx] +OK tinman_63 has 0 messages (0 octets).
POP3: 08:15:37 [tx] STAT
POP3: 08:15:37 [rx] +OK 0 0
POP3: 08:15:37 [tx] QUIT
POP3: 08:15:37 [rx] +OK

Here is an example of yesterdays connection that was successful:
Outlook Express 6.00.2800.1158
POP3 Log started at 03/17/2004 17:15:49
POP3: 17:15:54 [rx] +OK Qpopper (version 4.0.4) at vmbsd09.viewmark.com
starting. <21997.1079568951@vmbsd09.viewmark.com>
POP3: 17:15:54 [tx] USER bsummers
POP3: 17:15:54 [rx] +OK Password required for bsummers.
POP3: 17:15:54 [tx] PASS *********
POP3: 17:15:55 [rx] +OK bsummers has 1 visible message (0 hidden) in 6264
octets.
POP3: 17:15:55 [tx] STAT
POP3: 17:15:55 [rx] +OK 1 6264
POP3: 17:15:55 [tx] LIST
POP3: 17:15:55 [rx] +OK 1 visible messages (6264 octets)
POP3: 17:15:55 [rx] 1 6264
POP3: 17:15:55 [rx] .
POP3: 17:15:55 [tx] RETR 1
POP3: 17:15:55 [rx] +OK 6264 octets
POP3: 17:16:05 [tx] DELE 1
POP3: 17:16:06 [rx] +OK Message 1 has been deleted.
POP3: 17:16:06 [tx] QUIT
POP3: 17:16:06 [rx] +OK Pop server at vmbsd09.viewmark.com signing off.
POP3: 17:16:08 [rx] +OK NGPopper vEL_5_7 at earthlink.net ready
<2485.1079568967@albatross.mail.pas.earthlink.net>
POP3: 17:16:08 [tx] USER tinman_63@earthlink.net
POP3: 17:16:09 [rx] +OK
POP3: 17:16:09 [tx] PASS ********
POP3: 17:16:09 [rx] +OK tinman_63 has 0 messages (0 octets).
POP3: 17:16:09 [tx] STAT
POP3: 17:16:09 [rx] +OK 0 0
POP3: 17:16:09 [tx] QUIT
POP3: 17:16:09 [rx] +OK

The third attempt, I disabled Norton Internet Security, disabled Scan
Incoming Emails, and it did not connect.
Error message:
A time-out occurred while communicating with the server. Account:
'pop.viewmark.com', Server: '216.38.205.239', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19
Log file:
POP3: 08:27:19 [rx] +OK NGPopper vEL_5_7 at earthlink.net ready
<3771.1079623637@falcon>
POP3: 08:27:19 [tx] USER tinman_63@earthlink.net
POP3: 08:27:19 [rx] +OK
POP3: 08:27:19 [tx] PASS ********
POP3: 08:27:19 [rx] +OK tinman_63 has 0 messages (0 octets).
POP3: 08:27:19 [tx] STAT
POP3: 08:27:19 [rx] +OK 0 0
POP3: 08:27:19 [tx] QUIT
POP3: 08:27:20 [rx] +OK

Thanks for your help,
Brian

"PA Bear" <PABear@mvps.org> wrote in message
news:OM56d15CEHA.3408@tk2msftngp13.phx.gbl...
> The results indicate you're up-to-date with IE & OE patches.
>
> Any error messages?
>
> Have you tried disabling NAV's Email Protection?
>
> Enable POP3 Troubleshooter (Tools>Options>Maintenance>Mail) and post your
> log here (not too long, please).
>
> Can you telnet successfully to the POP3 server
> (http://pages.prodigy.net/michael_santovec/pop3telnet.htm)?
>
> Any problem Sending mail?
>
> Is the account correctly configured
>
(http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/
> oe_6.0/8410.psc.html) and have you always had this problem reaching the
> Earthlink POP3 server?
> --
> HTH - Please Reply to This Thread
>
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE), AH-VSOP
>
> AumHa Forums
> http://forum.mvps.org/
>
> Protect Your PC
> http://www.microsoft.com/security/protect
>
> Brian Summers wrote:
> > PA Bear,
> > I saw your response to LA's problem. I am having the same or similar
> > problem. OE6 will not always connect to my pop3 email account. Sometimes
> > it connects, sometimes it does not. It tells me that I have timed out
> > with my pop3 server on port 110. I have increased my time out settings
> > and this does not solve my problem. I have also disabled my firewall
with
> > no effect. In checking my connections folder within NIS, it shows that
> > when the connection fails there are zero bytes of information being sent
> > or received. I have contacted my email server and they are just as
> > bewildered. Once OE6 makes the connection, I can go most of the day
> > without any other errors. I am running Windows XP with Norton Internet
> > Security 2004. This intermittent problem just started last week. I am
not
> > aware of any changes unless an automatic update took place. Here are the
> > java script results:;SP1;Q330994;Q824145;Q832894;.
> > Thanks for your help,
> > Brian
>

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