Re: OE6 hangs, Win-ME & XP
From: SomewhatAnonymous (Please_at_NoSpamWanted.yuk)
Date: 03/14/04
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Date: Sun, 14 Mar 2004 19:40:35 GMT
----- Original Message -----
From: "Frank Saunders, MS-MVP IE/OE" <franksaunders@mvps.org>
Newsgroups: microsoft.public.windows.inetexplorer.ie6_outlookexpress
Sent: Sunday, 14 March, 2004 8:10 AM Subject: Re: OE6 hangs, Win-ME &
XP > > Checked by AVG anti-virus system (http://www.grisoft.com). > >
Version: 6.0.615 / Virus Database: 394 - Release Date: 08-Mar-04 > >
Your AVG is out of date.
Yes, it is on automatic update retry every
day, but for the last 2 weeks it has been difficult to obtain them
(not just me, others are having the same problem and I wonder about a
DoS being the reason). Sometimes I just have to keep manually trying
until it finially updates. Thankfully, this is not a machine having
OE6 problems. Updates by AVG have been coming nearly every day,
lately, if I can just connect to get them. (Just did, took 2 manual
tries).
> Email scanning is NOT necessary. Even with it turned off the
> anti-virus will stop you from opening or saving an attachment
> containing a virus.
But disabling it will allow infected encoded attachments that were
received but not opened or scanned to be spread. The purpose of
scanning incoming email with a virus program is to prevent such
accidental occurrences, such as by a forward of a received infected
message. Not just detection after it's been decoded to a file. This is
a specific and necessary line of defense. Disabling incoming scanning
of email thereby lowers defenses and may allow unknown distribution of
a email encoded virus. I personally do not believe it is Microsoft
policy ever to lower system security defenses if the machine must be
online. Neither have I seen any evidence of repeatable nature that
indicates doing so is a requirement in any case whatsoever as relates
to AVG.
Nearly all virus defense vendors offer email scanning. Surely
they do not do so in violation of Microsoft specifications, and if
they do then they fix it in a hurry. Without a link to documentation
"by Microsoft" that specifically says so, and as regards AVG, I will
not accept the statement that email scanning is not necessary. But I
do understand that there are some issues with Symantec products that
are specifically addressed by Microsoft. FWIW, we already did try
turning off AVG (msconfig) and it made no difference (didn't expect
that it would). This issue is not related to AVG, and I personally
doubt one like this ever has been. This issue is off topic.
Onwards to the real issue:
> You may have corruption in the message store.
> Start by moving Folders.dbx to an empty Windows folder (with OE
> closed). Note: the DBX files are hidden in Win2K, WinXP and Win2K3.
> You will lose your folder hierarchy and the lists of newsgroups on
> the news servers, but it might get you into OE.
>
> If that doesn't do it then move all of the DBX files to the same
> folder as Folders.dbx (again with OE closed). You should now get
> into OE. Try importing the messages from the folder you moved the
> DBX files to. If you can't, you can use this
tool
> to extract the messages:
>
> DBXtract (free):
> http://www.oehelp.com/DBXtract/
>
> Note: It can take a long time (days with really large folders).
>
> The messages can then be dragged from the Windows folder back into a
folder
> in an open instance of OE.
>
> --
> Frank Saunders, MS-MVP, IE/OE
> Please respond in Newsgroup. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com/security/protect/
Thanks for these tips. Very much appreciated, will be giving them a
try on Monday. The suggestions apply equally to Windows Millennium?
Everything we found in KB referred to 2K or XP, while relevant ME
links were using the old "Q" notation and were broken. The ME machine
was originally infected with 8 different virus and several Trojans
(typical for us to find this sort of thing, but they pay for us to fix
and usually not reformat), and after cleaning all was working ok
(including OE) but after updates it failed the same way as did the XP
after updates except that, unlike the XP machine, the ME machine OE6
will never time out and finally begin working (all else works fine,
though).
Corruption on the XP would be worrisome, as it was a fresh NTFS format
install of XP-H SP2. Tested, all was ok. We always install and config
before doing updates, just to keep a program from possibly affecting
an update and because we warrant our work. Then did all updates
without interim testing, no errors occurred, but then found OE6 broken
as described in the opening post of this topic.
The only common factor was the updates, both machines updated within
days of each other, and we've never seen this problem with OE before.
But other machines, of various Windows OS, did not fail when updated
within the same time period as those 2 machines were. The ME machine
is an older Compaq Pav 4535, the XP one is a custom hardware build
(details not known at this writing). I will post back with results.
Thanks, again.
----
Support Blue Screens. Red Screens would be more disturbing.
--- Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.622 / Virus Database: 400 - Release Date: 13-Mar-04 --- Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.622 / Virus Database: 400 - Release Date: 13-Mar-04
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