Re: OE6 hangs, Win-ME & XP
From: Frank Saunders, MS-MVP IE/OE (franksaunders_at_mvps.org)
Date: 03/14/04
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Date: Sun, 14 Mar 2004 10:10:30 -0600
"SomewhatAnonymous" <Please@NoSpamWanted.yuk> wrote in message
news:lw_4c.9989$S05.3576@newssvr27.news.prodigy.com
> Email antivirus scans are recommended by Microsoft policy (people can
> not seem to help opening up infected attachments), see
> http://www.microsoft.com/malaysia/business/articles/linkpage2005.htm.
> Microsoft will be including antivirus in the future (see
> http://www.microsoft.com/presspass/press/2003/jun03/06-10GeCadPR.asp).
> AVG is not part of the problem, we've installed it on literally
> hundreds of customer computers and never once - not once- found it to
> be the cause of any problem whatsoever. We are not affiliated in any
> way with Grisoft's AVG, but we have found it to be an excellent
> product for the home user of Microsoft platforms. We will reverse our
> position on this only if a repeatable situation with their current
> product can be demonstrated. Until that time, NNTP-Posting-Host:
> user-5253.l1.c1.dsl.pol.co.uk 81.77.84.133, professionally speaking
> this business finds your response to our below quoted inquiry as
> being potentially dangerous and unsubstantiated advise that is at
> minimum in direct conflict with the first above referenced Microsoft
> article. Our business uses A+, Network+, MCSE, and CCNA certified
> technicians. We seek help anonymously because we don't wish to plug
> ourselves in this forum, but if you want to know who we are then do
> the lookup based on header information and visit our website. We've
> been in business for over 10 years.
>
> We believe that this forum consists of professionals who can and
> hopefully will provide responsible and informative suggestions to
> help solve the problem related to, below. We do not believe we are
> alone in experiencing the problem, and we suspect that it is an
> emerging and serious problem. Other suggestions to resolve the 2
> issues at hand are being eagerly sought by this business that
> specializes in repair of compromised Microsoft systems, and help with
> our current problem is VERY appreciated.
> Thank you.
>
> PS To save bandwidth and if possible, we request that any further
> help by this forum will quote the opening post by us in this thread
> instead of this response of ours.
>
> "Kath Adams" <KathAdams@mvps(nospam).org> wrote in message
> news:OXYJE4ZCEHA.3404@TK2MSFTNGP10.phx.gbl...
>> SomewhatAnonymous wrote:
>>> Within last 2 weeks did all MS website updates to a Millenium and an
>>> XP-Home computer. Both then immediately developed lockup upon
>>> opening OE6, both using network connection. No apparent internet
>>> activity is occuring at that point. The XP was a clean install to a
>>> reformatted HDD, the ME machine was just updated from IE5.5. The XP
>>> one will finially timeout after about 5 minutes and then allow
>>> reading of messages and access to menu items, but the ME machine
>>> just stays locked up and the task must be killed - it can not be
>>> used at all. Both show hourglass everywhere in window during
>>> lockup. During lockup, unable to use OE menu items on either
>>> machine. Setting to not go direct to inbox did not help on the XP
>>> after it times out. Registry mod to disable auto startup of
>>> Messenger when OE starts did not help. Because of XP timeout,
>>> appears to be network related but network notification area icons
>>> and router LED's show no activity during lockup. IE6 works fine on
>>> both machines. The machines exhibit no other problems beyond this
>>> one. Updated AVG, ZoneAlarm, SpywareBlaster, Spybot, and Adaware6,
>>> no compromisers found (I'm very familiar with using all of those
>>> utils). Never had this sort of problem before, and now in last 2
>>> weeks it has struck twice on 2 different updated machines that did
>>> not have the problem before updates. Any suggestions? I've got 2
>>> mighty annoyed customers right about now! :(
>
>> Email scanning by your AV application enabled?
>> Disable it. It is not necessary and gives no added protection.
>>
>> --
>> Kath Adams
>> MS MVP - Windows (IE/OE)
>
> A footnote: The lockups on the 2 different MS platforms occur at OE6
> startup, with the connect dialog box being displayed. On the XP
> system only and after the approximate 5 minute timeout period, a
> failed email server connect notice is given, but after that timeout
> the XP system will then perform all mail send and receive operations
> without further error. The ME system never times out and will not
> repaint its window (the XP repaints after its timeout period), the
> task must be terminated. Close observation of the router shows NO
> network activity from launch of OE6 and until the timeout occurs.
> _After_ timeout, it appears that the XP OE6 solicits and obtains dns
> information. The XP system has no dialup connections defined.
>
>
> ---
>
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.615 / Virus Database: 394 - Release Date: 08-Mar-04
Your AVG is out of date.
Email scanning is NOT necessary. Even with it turned off the anti-virus
will stop you from opening or saving an attachment containing a virus.
You may have corruption in the message store.
Start by moving Folders.dbx to an empty Windows folder (with OE closed).
Note: the DBX files are hidden in Win2K, WinXP and Win2K3. You will lose
your folder hierarchy and the lists of newsgroups on the news servers, but
it might get you into OE.
If that doesn't do it then move all of the DBX files to the same folder as
Folders.dbx (again with OE closed). You should now get into OE. Try
importing the messages from
the folder you moved the DBX files to. If you can't, you can use this tool
to extract the messages:
DBXtract (free):
http://www.oehelp.com/DBXtract/
Note: It can take a long time (days with really large folders).
The messages can then be dragged from the Windows folder back into a folder
in an open instance of OE.
-- Frank Saunders, MS-MVP, IE/OE Please respond in Newsgroup. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com/security/protect/
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