Re: OE Stopped working
From: Robert Leib [MSFT] (rleib_at_online.microsoft.com)
Date: 03/04/04
- Next message: anon: "Re: Re: NAV / Windows Messenger"
- Previous message: George \(Bindar Dundat\): "Re: Ad-Aware update...again!"
- In reply to: edward in VT: "OE Stopped working"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 4 Mar 2004 11:17:26 -0800
"edward in VT" <anonymous@discussions.microsoft.com> wrote in message
news:50b201c3ffff$aae14820$a401280a@phx.gbl...
> All of a sudden OE has stopped working. When I hit
> "send/receive" to check my accounts I get an error message
> that reads, in part...
> "MSIN caused an exception C 000006H in module directDB.dll
> @ 018f:019f5556. If problem persists contact program vendor"
>
> Any idea what is happening. I've tried reinstallind IE
> (and I guess therefore OE) but the problem persists.
> Any ideas?
>
It sounds like your folders are corrupt. With OE closed, navigate to
C:\Documents and Settings\YOURUSERNAME\Local Settings\Application
Data\Identities\{YOURGUID}\Microsoft\Outlook Express\ and delete
folders.dbx. Now try opening OE. If that doesn't work, go back to that
same folder, and cut and paste all the *.dbx files to another location
(perhaps create a folder on your desktop) to back them up. Now try opening
OE again.
Here are some other things you can try (I found the steps on
http://insideoe.tomsterdam.com, a great OE troubleshooting resource):
OE won't even start
This is usually caused by corruption in the Identities registry keys. Open
Regedit and export the entire HKCU\Identities key, then delete it.
Double-click the saved *.reg file you exported and then try opening OE. If
OE still fails to open, export each sub key HKCU\Identities\{GUID} sub-key
to its own *.reg file, then delete the entire HKCU\Identities key again.
Double-click each of the GUID *.reg files and then Open OE. The New Account
wizard will begin, but just click cancel, as you are going to bypass this
first default Identity. Click File| Identities| Manage Identities and try
switching to your old Identity. If this is successful, you can then delete
the new empty Identity from the Manage Identities dialogue. If this fails
and OE will still not start, you will have to again delete the
HKCU\Identities key, open OE, set up a new Identity and import your mail
folders from the previous Identity. More information, including detailed
instructions, can be found in the MS Knowledge Base article Cannot Start
Outlook Express .
-- Robert Leib Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights
- Next message: anon: "Re: Re: NAV / Windows Messenger"
- Previous message: George \(Bindar Dundat\): "Re: Ad-Aware update...again!"
- In reply to: edward in VT: "OE Stopped working"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
