Re: Switching Identities
From: Jo (anonymous_at_discussions.microsoft.com)
Date: 02/26/04
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Date: Thu, 26 Feb 2004 01:44:43 -0800
I have reinstalled OE and IE, and downloaded only the
patches from windows updates!
;SP1;Q832894;Q330994;
I have removed and replaced the two identities.
I have disabled VirusScan for emails.
I have turned off message compacting for both identities.
VirusScan is already updated daily, and also system scan
carried out daily.
The computer I'm having these problems with is a brand
new computer that came pre-installed with Windows XP
+SP1a, and I haven't installed any P2P applications.
Tried disabling McAfee completely (with the network
connection removed;-) but it had no effect.
Problem still remains.
(Sometimes if I leave OE in identity (b), then log on
using the forceid .reg or script file to identity (a),
the background inbox/folders stay with identity (b), but
it downloads messages for identity (a). This seems to
happen randomly, but ALWAYS if I change the address book
before leaving and changing identities.
Also obviously still have the problem that if I try to
switch identities OE vanishes and won't come back until I
reboot - but as you said we'll have to work round that at
the moment until the bug gets fixed.)
Thanks for all your help with this....if you have any
more ideas they'd be greatly appreciated!
Jo
>-----Original Message-----
>I'd suspect your problem is because you keep thinking
Q331923 (Oct-02) is
>needed and it's not: Q330994 (Apr-03) is a *Cumulative*
Patch for OE so it
>includes the fixes introduced in Q331923.
>
>Further compounding the problem, Q331923 itself included
the even earlier
>"OE5.5 Roll Up" (aka Cumulative Patch) Q328389, and most
of the DLL files
>installed by Q328389 were superceded in Q330994 with
newer versions.
>
>Again...
>
>>> rely on Windows Update for the updates and patches you
>>> need instead of picking 'n choosing ones you think
you need
>
>The behaviour you describe in your last post (incoming
mail going to the
>wrong Identity), while infrequent, is not unknown but
we've seen nothing to
>indicate that the fault lies with OE.
>
>See previous suggestions: tidy up and possibly even
replace both Identities;
>disable email scanning (and/or disable all third-party
apps like NSW, NIS,
>anything by McAfee, anti-spam tools either on your
machine or not; update
>virus definitions daily & run a full system scan daily;
use Ad-Aware, Spybot
>and CWShredder to remove hijackware and parasites; and
last but not least,
>cleanly & completely uninstall all P2P apps like Kazaa,
Grokster, BearShare,
>&c.
>--
>~PA Bear
>
>Jo wrote:
>> Right problems get worse!
>>
>> Tried all of the things that you suggested, to no
avail.
>> Now if I try to exit OE in identity 1 (having changed
the
>> address book usually), and restart (through forcing ID
>> link) and choose to go to identity 2, it stays in
>> identity 1 but downloads the messages for identity 2.
>>
>> I've had a look through the trail of messages from
other
>> people with this problem, and the consensus of advice
was
>> to go to the link below and download the patch Q331923
>> for OE 6.0.
>>
>>
http://www.microsoft.com/windows/ie/downloads/recommended/
>> q331923/default.asp
>>
>> So I did this, and installed it on my computer. Then I
>> ran the IE javascript again:
>> before - ;SP1;Q832894;Q330994;
>> after - ;SP1;Q832894;Q330994;Q328389;
>>
>> As you've said before, Q328389 is an OE 5.5 patch - so
>> why has downloading Q331923 installed Q328389?
>>
>> Could all of my problems be that I haven't got the
>> Q331923 patch installed?
>>
>> Jo
>>
>>
>>> -----Original Message-----
>>> Even if neither is the Main Identity, try replacing
them
>>> (File>Identities>Add new identity). Assuming all is
well, import
>>> messages from the old Identity before deleting it
(File>Identities>Manage
>>> Identities).
>>>
>>> Don't use Inbox or Sent Items to archive messages.
Move them to local
>>> folders created for this purpose.
>>>
>>> Disable Background Compacting and frequently perform
a manual compact of
>>> all OE folders while "working offline". More at
>>> http://insideoe.tomsterdam.com/files/maintain.htm.
>>>
>>> Your anti-virus application's email scanning feature
can also cause such
>>> corruption. Disable it. It provides no additional
protection.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE/OE)
>>>
>>> Jo wrote:
>>>> I've reinstalled IE and OE, and downloaded only the
>>>> critical updates from the microsoft website.
>>>>
>>>> (;SP1;Q832894;Q330994;)
>>>>
>>>> I still have the same problem with outlook express
>>>> vanishing when I switch identities and then needing
to
>>>> reboot to get it back.
>>>>
>>>> I have also installed the script from the weblink
below,
>>>> to force OE to ask for an identity when it starts.
It
>>>> still sometimes vanishes and sometimes not. (Seem
to be
>>>> able to make it 'vanish' without fail if I change the
>>>> address book and then leave OE, very strange)
>>>>
>>>> Any more ideas? cheers...Jo
>>>>
>>>>> -----Original Message-----
>>>>>
>>>>> Not sure how that update for 5.5 slipped in...have
been
>>>>> following links on the update site +
problem/solution
>>>>> pages and must have got lost somewhere. I'll try
>>>>> reinstalling OE and IE and see if that changes
anything.
>>>>>
>>>>> Thanks for your help, Jo
>>>>>
>>>>>
>>>>>
>>>>>> -----Original Message-----
>>>>>> You might try using the .reg file described at
>>>>>> http://insideoe.tomsterdam.com/tips/forceid.htm;
But...
>>>>>>
>>>>>> You should not have installed Q328389/Outlook
Express *5.5* Rollup
>>>>>> (http://support.microsoft.com/?kbid=328389) with
OE6-
>> SP1 installed.
>>>>>> Unfortunately I don't think it's Uninstallable, Jo.
>>>>>>
>>>>>> You'll need to Repair or Reinstall OE (and
possibly IE, too):
>>>>>> http://support.microsoft.com/?kbid=318378.
Afterwards, revisit Windows
>>>>>> Update.
>>>>>>
>>>>>> From now on, rely on Windows Update for the
updates and patches you
>>>>>> need instead of picking 'n choosing ones you think
you neeed, OK?
>>>>>> --
>>>>>> HTH - Please Reply to This Thread
>>>>>>
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE/OE), AH-VSOP
>>>>>>
>>>>>> Jo wrote:
>>>>>>> Windows Version - Windows XP professional
>>>>>>> + Service Pack 1a
>>>>>>> + all critical updates
>>>>>>>
>>>>>>> Results from IE Version -
>>>> ;SP1;Q832894;Q330994;Q328389;
>>>>>>> Version of Outlook Express - 6.00.2800.1123
>>>>>>>
>>>>>>> I'm not using the Main Identity - I'm using two
others
>>>>>>> instead. The Main Identity is just sitting there
doing
>>>>>>> nothing! Should I delete it? Could that help?
>>>>>>>
>>>>>>> I'm already using the 'exit and logout' to change
>>>>>>> identities but still have the same problem.
>>>>>>>
>>>>>>> Is it just going to be a case of waiting until
microsoft
>>>>>>> issue another patch?
>>>>>>>
>>>>>>> Thanks, Jo
>>>>>>>
>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> Copy/paste the following line into an IE
Addressbar, click on GO,
>>>>>>>> then copy/paste the results into your reply:
>>>>>>>>
>>>>>>>> javascript:navigator.appMinorVersion
>>>>>>>>
>>>>>>>> Also state your Windows version.
>>>>>>>>
>>>>>>>> Q330994/April03 Cumulative Patch for Outlook
Express (which you may
>>>>>>>> have installed) contains a bug causing the
problem you and many
>>>>>>>> others are having. Until this bug is addressed
by the OE Team,
>>>>>>>> we're advised to always leave an Identity via
File>Exit and Logoff
>>>>>>>> Identity and not use File>Switch Identities.
>>>>>>>>
>>>>>>>> Others have found the Force Identity Logon,
which essentially does
>>>>>>>> the same thing, works for them:
>>>>>>> http://insideoe.tomsterdam.com/tips/forceid.htm.
>>>>>>>>
>>>>>>>> If one of your Identities is the default 'Main
Identity', which is
>>>>>>>> much more prone to such problems, you could try
replacing it with a
>>>>>>>> new Named Identity (File>Identities>Add new
identity) in hopes of
>>>>>>>> finding more reliability. Import messages from
the old Identity
>>>>>>>> before deleting it (File>Identities>Manage
Identities).
>>>>>>>> --
>>>>>>>> HTH - Please Reply to This Thread
>>>>>>>>
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-Windows (IE/OE), AH-VSOP
>>>>>>>>
>>>>>>>> Jo wrote:
>>>>>>>>> The problem described on the weblink below
isn't the same
>>>>>>>>> as the problem that I'm experiencing - rather
than
>>>>>>>>> opening the main identity again when I try to
switch
>>>>>>>>> identities, my outlook express disappears
completely and
>>>>>>>>> won't open again until I reboot the computer.
I've
>>>>>>>>> already installed Q331923 twice, and still have
the same
>>>>>>>>> problem.
>>>>>>>>>
>>>>>>>>> Any other ideas?
>>>>>>>>> Thanks,
>>>>>>>>> Jo
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> -----Original Message-----
>>>>>>>>>> See if this is the answer:
>>>>>>>>>>
>>>>>>>>>> Q329084 - You Cannot Switch Identities in
Outlook Express After
>>>>>>>>>> You Install Windows XP SP1:
>>>>>>>>>> http://support.microsoft.com/default.aspx?
scid=kb;en- us;Q329084
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Jim Pickering, MVP-Outlook Express
>>>>>>>>>> Please reply only to the newsgroup.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "Jo" <anonymous@discussions.microsoft.com>
wrote in message
>>>>>>>>>> news:009c01c3fad7$fc5223a0$3a01280a@phx.gbl...
>>>>>>>>>>> Sometimes when I switch identities, Outlook 6
just
>>>>>>>>>>> closes. If I then try to open it again,
nothing happens,
>>>>>>>>>>> and I have to reboot the computer to get it
open again.
>>>>>>>>>>>
>>>>>>>>>>> I am running latest version of windows XP +
Service Pack 1
>>>>>>>>>>> Internet explorer 6.0.2800.1106.xpsp2.030422-
1633
>>>>>>>>>>> Update versions SP1, Q832894, Q330994, Q328389
>>>>>>>>>>>
>>>>>>>>>>> The problem seems to occur randomly -
sometimes when
>>>>>>>>>>> trying to switch whilst doing send/receive,
sometimes
>>>>>>>>>>> when the address book has been changed in
that session,
>>>>>>>>>>> and sometimes when nothing has changed at all.
>>>>>>>>>>>
>>>>>>>>>>> Any ideas of what to do? I've already tried
using 'exit
>>>>>>>>>>> and logout' to switch identities, but still
have the same
>>>>>>>>>>> problem.
>>>>>>>>>>>
>>>>>>>>>>> Cheers, Jo
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> .
>>>>>>>>
>>>>>>>> .
>>>>>>
>>>>>> .
>>>>>>
>>>>> .
>>>
>>> .
>
>.
>
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- Previous message: Frank Saunders, MS-MVP: "Re: Outlook & Outlook Express pst file conflict"
- In reply to: PA Bear - MS MVP: "Re: Switching Identities"
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