Re: OE identity switching problem(s)
From: Erik (anonymous_at_discussions.microsoft.com)
Date: 02/26/04
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Date: Wed, 25 Feb 2004 18:41:10 -0800
Jim,
When I try to open the cumulative update for SP1 referenced in the link below, I get a message saying "This update requires Internet Explorer Service Pack 1 to be installed." What am I doing wrong?
----- Jim Pickering wrote: -----
You might want to look at this article:
Q329084 - You Cannot Switch Identities in Outlook Express After You Install
Windows XP SP1:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329084
The listing you post does not show that you've installed the Cumulative
Update and that may be the fix for the problem. The link to download the
update is in this article below:
331923 - OLEXP: An Overview of the Cumulative Update for Outlook Express 6.0
SP1:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;331923
--
Jim Pickering, MVP-Outlook Express
Please reply only to the newsgroup.
"Erik" <anonymous@discussions.microsoft.com> wrote in message
news:6CAA2E3C-07F1-4006-998F-140B94796188@microsoft.com...
> Here's what IE returns:
>> ;SP1;Q818529;Q330994;Q822925;Q828750;Q824145;Q832894;
>> Erik
>> ----- Jim Pickering wrote: -----
>> Open your browser (not Outlook Express but Internet Explorer) and
> paste the
> following info into the address bar and post back with a copy/paste of
> the
> results.
>> javascript:navigator.appMinorVersion
> --
> Jim Pickering, MVP-Outlook Express
> Please reply only to the newsgroup.
>>> "Erik" <anonymous@discussions.microsoft.com> wrote in message
> news:4BC05FD1-88C6-4B67-8242-1289E0B83B80@microsoft.com...
>> Well, as suggested, I have turned off compaction of mail (for ALL
>> identities) AND stopped the Norton AV scan of incoming and outgoing
> mail.
>> I STILL have the same problem as when I opened this thread. Anyone
> else
>> with a suggestion?
>>> ----- Erik wrote: -----
>>> Jim,
>>> Good stuff. I haven't had any problems since turning off
> automatic
>> compaction of the inboxes. However, if I have any recurrences, I'll
> turn
>> off the Norton AV email scan. Thanks!
>>> Erik
>>> ----- Jim Pickering wrote: -----
>>> "Erik" <anonymous@discussions.microsoft.com> wrote in
> message
>> news:C5113C39-4BE5-48FD-8E8B-2D2086234DE9@microsoft.com...
>>> Jim,
>>>> I appreciate the reply. I am not running McAfee AV, but I am
>> running
>>> Norton AV 2003 and email scan is turned on. I do not wish to
>> turn it off.
>>> Any idea if Norton AV "causes" the same problem as McAfee and,
>> if so, is a
>>> fix available?
>>>> Erik
>>>> Yes, Norton has an equally long history of causing
> problems with
>> mail in
>> Outlook Express and even Symantec admits that email
> scanning is
>> not
>> necessary (in fact, it's a waste of time and CPU cycles but
> makes
>> customers
>> "feel good.) As for a "fix", neither Norton nor McAffee
> seems at
>> all
>> interested in one, but you'd have to ask them to provide
> it.
>>> Look at this link and read the info under the section,
> Disable
>> email
>> protection.
>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999092910223606
>>> Also for NAV 2003, see this link:
>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806
>>> Also review this Knowledge Base article about other
> problems
>> using Norton:
>>> 813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving
> and
>> Sending
>> E-Mail:
>> http://support.microsoft.com/?kbid=813514
>>> Time-Out Error 0x8004210a or 0x800ccc19 When You View a
> POP3
>> E-Mail Account
>> with AntiVirus Software Installed
>> http://support.microsoft.com/?kbid=813518
>> --
>> Jim Pickering, MVP-Outlook Express
>> Please reply only to the newsgroup.
>>>>>>
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