Re: Switching Identities
From: PA Bear - MS MVP (PABear_at_mvps.org)
Date: 02/25/04
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Date: Wed, 25 Feb 2004 13:52:49 -0500
I'd suspect your problem is because you keep thinking Q331923 (Oct-02) is
needed and it's not: Q330994 (Apr-03) is a *Cumulative* Patch for OE so it
includes the fixes introduced in Q331923.
Further compounding the problem, Q331923 itself included the even earlier
"OE5.5 Roll Up" (aka Cumulative Patch) Q328389, and most of the DLL files
installed by Q328389 were superceded in Q330994 with newer versions.
Again...
>> rely on Windows Update for the updates and patches you
>> need instead of picking 'n choosing ones you think you need
The behaviour you describe in your last post (incoming mail going to the
wrong Identity), while infrequent, is not unknown but we've seen nothing to
indicate that the fault lies with OE.
See previous suggestions: tidy up and possibly even replace both Identities;
disable email scanning (and/or disable all third-party apps like NSW, NIS,
anything by McAfee, anti-spam tools either on your machine or not; update
virus definitions daily & run a full system scan daily; use Ad-Aware, Spybot
and CWShredder to remove hijackware and parasites; and last but not least,
cleanly & completely uninstall all P2P apps like Kazaa, Grokster, BearShare,
&c.
-- ~PA Bear Jo wrote: > Right problems get worse! > > Tried all of the things that you suggested, to no avail. > Now if I try to exit OE in identity 1 (having changed the > address book usually), and restart (through forcing ID > link) and choose to go to identity 2, it stays in > identity 1 but downloads the messages for identity 2. > > I've had a look through the trail of messages from other > people with this problem, and the consensus of advice was > to go to the link below and download the patch Q331923 > for OE 6.0. > > http://www.microsoft.com/windows/ie/downloads/recommended/ > q331923/default.asp > > So I did this, and installed it on my computer. Then I > ran the IE javascript again: > before - ;SP1;Q832894;Q330994; > after - ;SP1;Q832894;Q330994;Q328389; > > As you've said before, Q328389 is an OE 5.5 patch - so > why has downloading Q331923 installed Q328389? > > Could all of my problems be that I haven't got the > Q331923 patch installed? > > Jo > > >> -----Original Message----- >> Even if neither is the Main Identity, try replacing them >> (File>Identities>Add new identity). Assuming all is well, import >> messages from the old Identity before deleting it (File>Identities>Manage >> Identities). >> >> Don't use Inbox or Sent Items to archive messages. Move them to local >> folders created for this purpose. >> >> Disable Background Compacting and frequently perform a manual compact of >> all OE folders while "working offline". More at >> http://insideoe.tomsterdam.com/files/maintain.htm. >> >> Your anti-virus application's email scanning feature can also cause such >> corruption. Disable it. It provides no additional protection. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE/OE) >> >> Jo wrote: >>> I've reinstalled IE and OE, and downloaded only the >>> critical updates from the microsoft website. >>> >>> (;SP1;Q832894;Q330994;) >>> >>> I still have the same problem with outlook express >>> vanishing when I switch identities and then needing to >>> reboot to get it back. >>> >>> I have also installed the script from the weblink below, >>> to force OE to ask for an identity when it starts. It >>> still sometimes vanishes and sometimes not. (Seem to be >>> able to make it 'vanish' without fail if I change the >>> address book and then leave OE, very strange) >>> >>> Any more ideas? cheers...Jo >>> >>>> -----Original Message----- >>>> >>>> Not sure how that update for 5.5 slipped in...have been >>>> following links on the update site + problem/solution >>>> pages and must have got lost somewhere. I'll try >>>> reinstalling OE and IE and see if that changes anything. >>>> >>>> Thanks for your help, Jo >>>> >>>> >>>> >>>>> -----Original Message----- >>>>> You might try using the .reg file described at >>>>> http://insideoe.tomsterdam.com/tips/forceid.htm; But... >>>>> >>>>> You should not have installed Q328389/Outlook Express *5.5* Rollup >>>>> (http://support.microsoft.com/?kbid=328389) with OE6- > SP1 installed. >>>>> Unfortunately I don't think it's Uninstallable, Jo. >>>>> >>>>> You'll need to Repair or Reinstall OE (and possibly IE, too): >>>>> http://support.microsoft.com/?kbid=318378. Afterwards, revisit Windows >>>>> Update. >>>>> >>>>> From now on, rely on Windows Update for the updates and patches you >>>>> need instead of picking 'n choosing ones you think you neeed, OK? >>>>> -- >>>>> HTH - Please Reply to This Thread >>>>> >>>>> ~Robear Dyer (PA Bear) >>>>> MS MVP-Windows (IE/OE), AH-VSOP >>>>> >>>>> Jo wrote: >>>>>> Windows Version - Windows XP professional >>>>>> + Service Pack 1a >>>>>> + all critical updates >>>>>> >>>>>> Results from IE Version - >>> ;SP1;Q832894;Q330994;Q328389; >>>>>> Version of Outlook Express - 6.00.2800.1123 >>>>>> >>>>>> I'm not using the Main Identity - I'm using two others >>>>>> instead. The Main Identity is just sitting there doing >>>>>> nothing! Should I delete it? Could that help? >>>>>> >>>>>> I'm already using the 'exit and logout' to change >>>>>> identities but still have the same problem. >>>>>> >>>>>> Is it just going to be a case of waiting until microsoft >>>>>> issue another patch? >>>>>> >>>>>> Thanks, Jo >>>>>> >>>>>> >>>>>>> -----Original Message----- >>>>>>> Copy/paste the following line into an IE Addressbar, click on GO, >>>>>>> then copy/paste the results into your reply: >>>>>>> >>>>>>> javascript:navigator.appMinorVersion >>>>>>> >>>>>>> Also state your Windows version. >>>>>>> >>>>>>> Q330994/April03 Cumulative Patch for Outlook Express (which you may >>>>>>> have installed) contains a bug causing the problem you and many >>>>>>> others are having. Until this bug is addressed by the OE Team, >>>>>>> we're advised to always leave an Identity via File>Exit and Logoff >>>>>>> Identity and not use File>Switch Identities. >>>>>>> >>>>>>> Others have found the Force Identity Logon, which essentially does >>>>>>> the same thing, works for them: >>>>>> http://insideoe.tomsterdam.com/tips/forceid.htm. >>>>>>> >>>>>>> If one of your Identities is the default 'Main Identity', which is >>>>>>> much more prone to such problems, you could try replacing it with a >>>>>>> new Named Identity (File>Identities>Add new identity) in hopes of >>>>>>> finding more reliability. Import messages from the old Identity >>>>>>> before deleting it (File>Identities>Manage Identities). >>>>>>> -- >>>>>>> HTH - Please Reply to This Thread >>>>>>> >>>>>>> ~Robear Dyer (PA Bear) >>>>>>> MS MVP-Windows (IE/OE), AH-VSOP >>>>>>> >>>>>>> Jo wrote: >>>>>>>> The problem described on the weblink below isn't the same >>>>>>>> as the problem that I'm experiencing - rather than >>>>>>>> opening the main identity again when I try to switch >>>>>>>> identities, my outlook express disappears completely and >>>>>>>> won't open again until I reboot the computer. I've >>>>>>>> already installed Q331923 twice, and still have the same >>>>>>>> problem. >>>>>>>> >>>>>>>> Any other ideas? >>>>>>>> Thanks, >>>>>>>> Jo >>>>>>>> >>>>>>>> >>>>>>>>> -----Original Message----- >>>>>>>>> See if this is the answer: >>>>>>>>> >>>>>>>>> Q329084 - You Cannot Switch Identities in Outlook Express After >>>>>>>>> You Install Windows XP SP1: >>>>>>>>> http://support.microsoft.com/default.aspx? scid=kb;en- us;Q329084 >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Jim Pickering, MVP-Outlook Express >>>>>>>>> Please reply only to the newsgroup. >>>>>>>>> >>>>>>>>> >>>>>>>>> "Jo" <anonymous@discussions.microsoft.com> wrote in message >>>>>>>>> news:009c01c3fad7$fc5223a0$3a01280a@phx.gbl... >>>>>>>>>> Sometimes when I switch identities, Outlook 6 just >>>>>>>>>> closes. If I then try to open it again, nothing happens, >>>>>>>>>> and I have to reboot the computer to get it open again. >>>>>>>>>> >>>>>>>>>> I am running latest version of windows XP + Service Pack 1 >>>>>>>>>> Internet explorer 6.0.2800.1106.xpsp2.030422- 1633 >>>>>>>>>> Update versions SP1, Q832894, Q330994, Q328389 >>>>>>>>>> >>>>>>>>>> The problem seems to occur randomly - sometimes when >>>>>>>>>> trying to switch whilst doing send/receive, sometimes >>>>>>>>>> when the address book has been changed in that session, >>>>>>>>>> and sometimes when nothing has changed at all. >>>>>>>>>> >>>>>>>>>> Any ideas of what to do? I've already tried using 'exit >>>>>>>>>> and logout' to switch identities, but still have the same >>>>>>>>>> problem. >>>>>>>>>> >>>>>>>>>> Cheers, Jo >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> . >>>>>>> >>>>>>> . >>>>> >>>>> . >>>>> >>>> . >> >> .
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