Re: Application Error

From: Steve Cochran (scochran_at_oehelp.com)
Date: 02/07/04 

Date: Sat, 7 Feb 2004 08:16:10 -0500

You can try going to Start | Run and type msconfig and disable the startup items and see if the problem goes away. If so, then its one of those startup items that's doing it. Whether its a problem or not really depends on what startup item it is and what its doing.

steve

"John Ricketts" <john@ricketts101.fsnet.co.uk> wrote in message news:ac5e01c3ebee$e862aab0$a601280a@phx.gbl...
>
>>-----Original Message-----
>>This is usually due to interference with antivirus
> software. Do points 3a and 3b below and see if that fixes
> it.
>>
>>steve
>>
>>"John Ricketts" <john@ricketts101.fsnet.co.uk> wrote in
> message news:961a01c3eb12$139f46d0$a301280a@phx.gbl...
>>> On closing Outlook Express I get this message
>>>
>>> msimn.exe Application Error
>>>
>>> The instruction at "0x77f83aef" referenced memory at
>>> "0x009b47d4". The memory could not be "written"
>>>
>>> Click on OK to terminate the program
>>>
>>> Can anyone please tell me what the problem is and how
> to
>>> resolve it?
>>
>>
>>
>>
>>
>>1. Blocked attachments. MS has now set OE to block all
> attachments. See
>>these articles for explanations:
>>
>>Cannot Open E-Mail Attachments in Outlook Express After
> You Install SP1
>>http://support.microsoft.com/?kbid=329570
>>
>>OLEXP Using Virus Protection Features in Outlook Express
> 6 (Q291387)
>>http://support.microsoft.com/support/kb/articles/Q291/3/87
> .ASP
>>
>>
>>2. Outlook Express crashes when composing messages
>>
>>MS introduced a bug in the latest security patch (810847).
>>
>>Go to Windows Update and get the latest IE security patch
> and that should
>>fix it.
>>
>>See http://support.microsoft.com/?kbid=813489
>>
>>
>>3. All messages are lost.
>>
>>There are two contributing factors to this problem. To
> fix this issue
>>a. Turn off background compaction under Tools | Options
> | Maintenance for
>>each Identity you have, and then compact manually and
> frequently using File
>>| Folder | Compact all. This will make OE more stable.
>>b. Turn off email scanning, autoupdate, and internet
> filter with your
>>antivirus software. Many antivirus products interfere
> with the operations
>>of OE resulting in loss of messages. Turning off these
> options does not
>>affect the ability of your antivirus software to block
> infections.
>>
>>If you do lose your messages, you can try using my
> DBXtract program to
>>attempt to recover the lost messages. Note that dbx
> files are hidden in
>>Windows 2000 and Windows XP.
>>http://www.oehelp.com/DBXtract/
>>
>>Alternatively one can also use DBXpress, which is faster
> and more accurate than DBXtract,
>> and it also has the capability of reading directly from
> the disk and bypassing the file system.
>>http://www.oehelp.com/DBXpress/
>>
>>If you have upgraded your version of IE and OE or your OS
> version, and all
>>your messages are lost, then see this article (note that
> the technique in
>>the article does not only apply to the issue addressed in
> the article
>>title):
>>
>>OLEXP: Mail Folders, Address Book, and E-mail Messages
> Are Missing After You
>>Upgrade to Microsoft Windows XP
>>http://support.microsoft.com/default.aspx?scid=kb;en-
> us;313055
>>
>>If File | Import | Messages does not work, ignore the
> error message, which
>>is erroneous in itself, and try one of the following
> techniques to get your
>>messages back:
>>aa. Right click on each dbx file or a selection of them
> and go to Properties
>>and clear the read only attribute of the files. Then try
> File | Import |
>>Messages again.
>>bb. Import the dbx files individually. See the last
> paragraph on this page
>>for how to do that:
>>http://www.oehelp.com/backup.aspx
>>cc. As a last resort use DBXtract
>>http://www.oehelp.com/DBXtract/
>>
>>
>>4. How does one reinstall IE and OE?
>>
>>This article seems to work for other OSs than just XP:
>>
>>How to Reinstall or Repair Internet Explorer and Outlook
> Express
>>http://support.microsoft.com/default.aspx?scid=KB;EN-
> US;Q318378
>>
>>See point 11 below first.
>>
>>5. How does one backup and restore or transfer OE
> messages and settings:
>>
>>Note that there is also a link in this article to MVP
> David Guess's free
>>OEBackup program (www.oehelp.com/OEBackup/)
>>http://insideoe.tomsterdam.com/backup/index.htm
>>
>>
>>6. Links in email don't work:
>>
>>see the links on this page
>>http://www.oehelp.com/
>>
>>
>>7. Outlook Express is slow.
>>
>>See the various performance issues and how to address
> them on this page:
>>http://insideoe.tomsterdam.com/problems/performance.htm
>>
>>
>>8. Outlook Express won't start.
>>
>>This is usually due to a conflict between what is
> recorded in the registry
>>and what is in the message store. Often, one can fix
> this problem by
>>deleting folders.dbx. If that doesn't work, then try
> moving all the dbx
>>files to another directory and see if that fixes it.
> Alternatively, see
>>these articles and also point 3a above:
>>http://insideoe.tomsterdam.com/problems/performance.htm#no
> start
>>http://support.microsoft.com/support/kb/articles/q245/4/19
> .asp
>>
>>
>>9. Address book information:
>>
>>The Windows Address Book
>>http://insideoe.tomsterdam.com/files/wab.htm
>>
>>
>>10. Links are broken in email messages:
>>
>>This is fixed with the Mondo Patch for OE6 SP1 (which is
> the millimeter the
>>MVPs got the behemoth to move):
>>
>>October 2002, Cumulative Update for Outlook Express 6.0
> SP1 (Q331923)
>>http://www.microsoft.com/windows/ie/downloads/recommended/
> q331923/default..asp
>>
>>
>>11. Installation issues:
>>
>>Most of the problems with a faulty installation are due
> to other programs
>>running during the install and interfering with the
> updating of necessary
>>files. Antivirus software is notorious for this. To
> minimize such
>>interference, in Win98, WinMe, and WinXP go to Start |
> Run and type msconfig
>>and disable all startup items and non Microsoft
> services. Then reboot.
>>Then proceed with the installation. Startup items can
> then be re-enabled.
>>
>>Since Win2000 does not have msconfig, one has to manually
> go to this
>>registry key:
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Run
>>
>>You can export this key and then delete all values under
> it. Then disable
>>all antivirus services under Computer Management |
> Services and then reboot.
>>Then install. After the installation you can import the
> key back into the
>>registry to restore the values and re-enable the services.
>>
>>12. Microsoft does not email security patches to you.
>>
>>If you get an email that appears to come from Microsoft
> with a security
>>update attached, do not open the attachment. It is a
> virus. No matter how
>>official the email looks, it is a hoax.
>>
>>See this article:
>>http://www.microsoft.com/technet/security/news/patch_hoax.
> asp
>>
>>13. Screening unwanted email and Spam
>>
>>Everybody gets unwanted email these days. Much of this
> email is either
>>trying to sell you something you probably don't want or
> else is trying to
>>infect you with a virus via an email attachment. What
> can you do?
>>
>>a. Never open an attachment. First save an attachment
> to disk and then
>>scan it with your antivirus software to ensure it is not
> infected (make sure
>>your antivirus software definitions are up to date). If
> the attachment is
>>from someone you don't know, don't even bother opening
> it. Its not worth
>>it.
>>
>>b. Screen email. Disable the Preview Pane (you can put
> a button on the
>>toolbar to turn this on and off). Then go to View |
> Columns and enable most
>>of the headers. That way you can scan the headers and
> pick out the various
>>obvious unwanted mail. Once you find messages that you
> don't want to open,
>>select the headers of those messages without opening the
> messages and
>>perform a Shift-Delete to permanently remove them from
> the folder. Once
>>they are removed, they will no longer be accessible, so
> don't do this on
>>messages you might wish to keep.
>>
>>c. On messages left that might be worth opening, go to
> Tools | Options |
>>Read and check the box that says "read all messages in
> plain text"
>>(available only with IE6 SP1 or WinXP SP1 and higher).
> Reading in plain
>>text prevents any returns to the spammer's server, so
> your email address
>>cannot be validated in that fashion. In addition, it
> prevents malformed or
>>malicious HTML code from executing. If you find the
> message is worth
>>viewing as HTML, then you can go back to Tools | Options
> | Read and uncheck
>>the option to read in plain text only and then reopen the
> message to view it
>>as HTML (note that you can put this button on a toolbar
> with OETool
>>(www.oehelp.com/OETool/).
>>
>>d. If you get unwanted email repeatedly from the same
> source, you can set
>>up message rules to block out some of these messages.
> See the help file in
>>OE and also
> http://insideoe.tomsterdam.com/tips/rules.htm .
>>
>>
>>e. If you find a message that is spam and that offends
> you or is deceptive,
>>go to Message | Forward as attachment and send it to
> uce@ftc.gov .
>>
>>The US Federal Trade Comission is launching a major
> crackdown on deceptive
>>and offensive spam. Visit their site at www.ftc.gov/spam
> for more info.
>>
>>
>>
>>I've probably left off some issues, but I believe these
> address the most
>>common problems that users encounter with OE. In
> addition, please check the
>>websites of the individual OE MVP's that address other
> issues not listed
>>here:
>>
>>
>>Tom Koch:
>>http://insideoe.tomsterdam.com/
>>
>>David Guess
>>http://www.mindspring.com/~oe_oh/
>>
>>Jim Pickering
>>http://home.attbi.com/~jimpickering/
>>
>>Frank Saunders
>>http://www.fjsmjs.com/OE/index.htm
>>
>>and my site at http://www.oehelp.com
>>
>>
>>If you don't find your problem addressed, then feel free
> to post a question
>>in these newsgroups and we will be more than happy to
> respond and attempt to
>>help.
>>
>>
>>.
>>I've tried points 3a & 3b but it hasn't fixed it. However,
> I don't lose my email messages but its a bit irritating to
> get this error message nearly every time I close and I
> wonder if its causing any harm.

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