Re: Kernel32.dll Crash

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: PA Bear (PABear_at_mvps.org)
Date: 02/07/04 

Date: Fri, 6 Feb 2004 19:25:17 -0500

John, to which forum did you post, http://forums.spywareinfo.com or
http://forum.aumha.org/? I don't see any posts resembling your problem(s)
at either one. (The former was moved to a new server recently, BTW. The
link will works though.)

Have you tried lowering your graphic display acceleration a notch or two, as
suggest earlier?

Have you contacted Toshiba via email or telephone?

There are some nasties out there which actually disable NAV's AutoProtect
though the application appears to you that it's fully functional, complete
with automatic updates. Try scanning the system using at least two (2) of
the free online scans which follow; each requires ActiveX to be enabled:

Kaspersky
http://www.kaspersky.com/remoteviruschk.html

TrendMicro
http://housecall.trendmicro.com/

Symantec
http://snurl.com/g14

(FWIW you weren't the only one sideswiped by the flu.) 

-- 
HTH...Please post back to this thread
~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP
AumHa Forums
http://forum.mvps.org/
Protect Your PC
http://www.microsoft.com/security/protect
John Blackwell wrote:
> Hi there, apologies it taken so long for me to respond - I was hit by flu!
>
> Frustratingly, I can't locate the post to the Spyware forum.  I've rerun
> Spyware, Hijack This, and now CWShredder, all to no avail.  The Toshiba
> web site still persists in crashing at every opportunity.
>
> I've checked our Norton Anti-Virus software and this is up to date as
> well.
>
> Is there anyway I can post a log file to this site?
>
> Do you have any other ideas about this frustrating problem?
>
>      ----- PA Bear wrote: -----
>
>      Can you provide a link to your post in the forum, John?
>
>      See if running CWShredder identifies anything.
>      http://www.merijn.org/cwschronicles.html
>      http://www.merijn.org/files/cwshredder.zip (download)
>
>      Are your NAV definitions entirely up to date and have you run a full
>      system scan?  A real nasty new Trojan was identified only today and
>      is spreading like wildfire.  Symantec's given it a
>      4/Severe-Widespread rating.  NAV has new definitions right /now/
>      which include this and several other new Trojans.
>
>      Speaking of NAV, on 22 Jan-04 Symantec sent this alert for NAV users:
>
>      <paste>
>      Support Advisory for products updating to LiveUpdate 2.0
>
>      When you run LiveUpdate for your Windows-based Symantec program to
>      update to LiveUpdate 2.0, and do not restart your computer after the
>      installation is complete, the program's Automatic LiveUpdate feature
>      may become disabled. You must restart your computer to re-enable
>      Automatic LiveUpdate. If you restart your computer after completing
>      LiveUpdate, you do not experience any issues and Automatic
>      LiveUpdate will remain enabled.
>
>      For more information on this problem, read the document "Automatic
>      LiveUpdate may be disabled after updating to LiveUpdate 2.0".
>
>      http://www.symantec.com/techsupp/vURL.cgi/liveupdt1
>      </paste>
>
>      IOW if AutoUpdate isn't working, NAV's AutoProtect isn't
>      autoprotecting you! YMMV.
>      --
>      John Blackwell wrote:
>      > I've twice posted my Hijack This log file to the forum site you
>      > recommended - got some excellent and prompt advice recommending I
>      change > my Win Media Player entry and reinstall the Media Player.
>      Sadly, none of > this has made any difference to the problem I'm
>      experiencing. >> Are there any other suggestions why I get this damn
>      kernel32.dll crash > when I try to navigate to the download section
>      of the Toshiba web site. >
<paste>
>      PA Bear wrote:
>      > You *must* seek updates for Ad-Aware, Spybot, etc., before each
>      and every > use, even "right out of the box".  But even then, they
>      can't catch > everything.  When all else fails, HijackThis
>      > (http://www.merijn.org/files/hijackthis.zip) is the preferred tool
>      to use. > It will help you to both identify and remove any
>      hijackware/spyware. > **Post your files to
>      http://forums.spywareinfo.com/ or the Spyware forum > at
>      http://forum.aumha.org/ for expert analysis, not here.**
><snip>>>
>      John Blackwell wrote:
>> I've tried the recommended Spybot Search &
>      Destroy tool, to no avail. >> I've also tried your recommended mod
>      to system.ini file (DevBMP=0), to no >> avail.  I've even gone to
>      the extent of formating my disk and >> reinstalling the WinXP
>      operating system and IE6, again to no avail. >>>> I'm using a new
>      Toshiba Tecra laptop with a real conventional >> configuration -
>      WinXP Pro, Office 2003 Pro, Norton AV 2004, Acrobat 6 and >> that's
>      about it. >>
<paste redux>
>      PA Bear wrote:
>      > This may be related to your need for new video drivers.  Try the
>      > following:
>      >> 1.  Use the default mouse pointers.
>      >> 2.  Turn down your color depth.  (Right click the desktop and
>      choose > Properties | Appearance | Settings)  Some people find that
>      increasing > color depth helps.
>      >> 3.  Turn down your graphics hardware acceleration.  (Start |
>      Settings | > Control Panel | System | Performance | Graphics button)
>      You will see > little, if any, performance degradation.
>      >> 4.  Turn off your desktop wallpaper.
>      >> If these make the problem go away you need new video drivers.
>      >> Also check your system for "hijackware":
>      >> Dealing with Hijackware
>      > http://mvps.org/winhelp2002/unwanted.htm
>      > http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
>      > http://aumha.org/a/parasite.htm
>      >> Also update your virus definitions and then run a full system
>      scan.  From > now on, do both daily.
>
>> John Blackwell wrote:
>      >> Whenever I access one particular web site (www.toshiba.co.uk) and
>      try to access the driver download section, it immediately causes
>      IE6 to crash, >> reporting the error "Internet 6 has experienced a
>      fatal error and needs >> to close".  The error report says the
>      problem rests with kernel32.dll >>>> Can anyone offer a solution to
>      this frustrating problem?  It doesn't >> appear to occur on any other
site.

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