RE: Cannot Install Internet Explorer SP 1
From: Dick Doner (anonymous_at_discussions.microsoft.com)
Date: 10/08/04
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Date: Fri, 8 Oct 2004 14:24:18 -0700
I had same problem and solved it by removing everything
from my hard drive and reinstalling.
>-----Original Message-----
>I am having the same problem as Kent has and the
microsoft solution does not
>work. It seems it is a bigger problem and microsoft
should address it. If
>anyone has found the solution please let me know. I am
using windows 98.
>
>"Kent" wrote:
>
>> Your response
>>
>> 10/8/2004 1:59:44 AM
>> Problem Description: I tried following the directions
>> given, but I am not able to connect to the internet
while
>> in safe mode, and the installation process requires an
>> internet connection.
>> Response from Microsoft
>>
>> 9/29/2004 2:52:05 PM
>> Hello Kent,
>>
>> Thank you for contacting Microsoft Online Customer
Service.
>>
>> Due to an unexpected increase in the case volume
recently,
>> our ability to respond to your case has been delayed. We
>> regret that you have not been assisted in a timely
manner.
>>
>> My name is Vinod and I understand you are unable to
install
>> Internet Explorer 6 SP 1.
>>
>> As a Customer Service Representative, I suggest you to
try
>> installing Internet Explorer 6 SP1 in Safe mode. To boot
>> your computer in safe mode, please use the following
steps:
>>
>> 1. Restart the computer.
>> 2. As the computer restarts, press and hold down the F8
key
>> until the Windows ME startup menu appears.
>> 3. Choose Safe mode from the startup menu, and then
press
>> Enter. Windows starts in Safe mode.
>> 4. Now, try installing Internet Explorer 6 SP1 from the
>> link given below:
>> http://www.microsoft.com/downloads/details.aspx?
FamilyID=1e1550cb-5e5d-48f5-b02b-
20b602228de6&DisplayLang=en
>>
>> Kent, if the issue persists, you may need technical
>> assistance. I suggest you work with a Support
Professional
>> to solve this issue. You may contact them at 800-936-
5700.
>>
>> Thank you for using Microsoft products and services.
>>
>> Vinod
>> Microsoft Online Customer Service
>>
>> "Build Customer Trust and Value by Providing a Quality
>> Experience The First Time, Every Time."
>>
>> Delighting our customers is our Top Priority.
>>
>> Is your software secure? Make sure you are current with
all
>> security updates by running the scan program available
at
>> http://www.microsoft.com/security/protect
>> Response from Microsoft
>>
>> 9/23/2004 5:45:39 AM
>> Hello Kent,
>>
>> Thank you for contacting Microsoft Online Customer
Service.
>>
>> I'm sorry to hear that you are experiencing difficulties
>> with the Windows Update site. For assistance with this
>> issue, I have forwarded your case to a Windows Update
Site
>> Support Professional who will contact you as soon as
>> possible. Please understand that due to the Windows XP
>> Service Pack 2 release, the Windows Update team has
>> received a large volume of requests, and their response
>> time may be delayed. You should hear from your Support
>> Professional within 9-10 business days. I appreciate
your
>> patience!
>>
>> If in the meantime you have any further questions or
>> information regarding this issue, please add the
details to
>> this case.
>>
>> Thank you for using Microsoft products and services,
>>
>> Jason N.
>> Microsoft Online Customer Service
>> Your request
>>
>> 9/19/2004 6:19:35 PM
>> Problem Description: To Whom it May Concern,
>> Every time I try to download and install the Windows
>> Service Pack 1, I end up with an error message. The
program
>> seems to download fine, but upon installation the
process
>> gets to about 11% and then jumps to 100%, complete.
Then I
>> get an error message saying something like there was a
>> problem during the installation and that some of the
>> components I downloaded were corrupt. Then I get a
message
>> that asks me to restart my computer and try installation
>> again, but I just end up in a permanent loop of partial
>> installation and restarts. I tried downloading the
software
>> again, then I tried deleting everything and then
>> downloading everything fresh, but continue to have the
same
>> problem. This problem has gone on for so long that I no
>> longer use Internet Explorer, because my version--v 5.5-
-is
>> so old and I cannot get an update to download correctly.
>> Please Help.
>>
>> Thank You,
>>
>> Kent
>> Problem Area: Driver installation failure
>> Frequency of problem: Always Happens
>> Operating system / version: Windows ME
>>
>.
>
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