Cannot Install Internet Explorer SP 1

From: Kent (anonymous_at_discussions.microsoft.com)
Date: 10/08/04 

Date: Thu, 7 Oct 2004 19:10:57 -0700

        Your response
        
10/8/2004 1:59:44 AM
Problem Description: I tried following the directions
given, but I am not able to connect to the internet while
in safe mode, and the installation process requires an
internet connection.
        Response from Microsoft
        
9/29/2004 2:52:05 PM
Hello Kent,

Thank you for contacting Microsoft Online Customer Service.

Due to an unexpected increase in the case volume recently,
our ability to respond to your case has been delayed. We
regret that you have not been assisted in a timely manner.

My name is Vinod and I understand you are unable to install
Internet Explorer 6 SP 1.

As a Customer Service Representative, I suggest you to try
installing Internet Explorer 6 SP1 in Safe mode. To boot
your computer in safe mode, please use the following steps:

1. Restart the computer.
2. As the computer restarts, press and hold down the F8 key
until the Windows ME startup menu appears.
3. Choose Safe mode from the startup menu, and then press
Enter. Windows starts in Safe mode.
4. Now, try installing Internet Explorer 6 SP1 from the
link given below:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&DisplayLang=en

Kent, if the issue persists, you may need technical
assistance. I suggest you work with a Support Professional
to solve this issue. You may contact them at 800-936-5700.

Thank you for using Microsoft products and services.

Vinod
Microsoft Online Customer Service

"Build Customer Trust and Value by Providing a Quality
Experience The First Time, Every Time."

Delighting our customers is our Top Priority.

Is your software secure? Make sure you are current with all
security updates by running the scan program available at
http://www.microsoft.com/security/protect
        Response from Microsoft
        
9/23/2004 5:45:39 AM
Hello Kent,

Thank you for contacting Microsoft Online Customer Service.

I'm sorry to hear that you are experiencing difficulties
with the Windows Update site. For assistance with this
issue, I have forwarded your case to a Windows Update Site
Support Professional who will contact you as soon as
possible. Please understand that due to the Windows XP
Service Pack 2 release, the Windows Update team has
received a large volume of requests, and their response
time may be delayed. You should hear from your Support
Professional within 9-10 business days. I appreciate your
patience!

If in the meantime you have any further questions or
information regarding this issue, please add the details to
this case.

Thank you for using Microsoft products and services,

Jason N.
Microsoft Online Customer Service
        Your request
        
9/19/2004 6:19:35 PM
Problem Description: To Whom it May Concern,
Every time I try to download and install the Windows
Service Pack 1, I end up with an error message. The program
seems to download fine, but upon installation the process
gets to about 11% and then jumps to 100%, complete. Then I
get an error message saying something like there was a
problem during the installation and that some of the
components I downloaded were corrupt. Then I get a message
that asks me to restart my computer and try installation
again, but I just end up in a permanent loop of partial
installation and restarts. I tried downloading the software
again, then I tried deleting everything and then
downloading everything fresh, but continue to have the same
problem. This problem has gone on for so long that I no
longer use Internet Explorer, because my version--v 5.5--is
so old and I cannot get an update to download correctly.
Please Help.

Thank You,

Kent
Problem Area: Driver installation failure
Frequency of problem: Always Happens
Operating system / version: Windows ME

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