Re: Connectivity, but can't browse or send/receive

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From: William Wang[MSFT] (v-rxwang_at_online.microsoft.com)
Date: 06/30/04 

Date: Wed, 30 Jun 2004 13:26:16 GMT

Hi Diana,

It would be hard to troubleshoot this issue since it occurred after several
hours. However, I'd still like to check the following:

1. Have you used an up-to-date antivirus software to perform a full scan of
your system?

2. If the issue occurred accidently, what changes were made around that
time? If you just leave computer without doing anthing after the first
reboot, will the issue occur either?

3. What is the Operating System? Can you boot the computer to Safe Mode
with Networking to test the problem?

4. Do other computers connect to the same ISP have the problem?

Sincerely,

William Wang
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security
=========================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=========================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>From: "DianaH" <nuttin@nowhere.com>
>References: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
<14NUtxMXEHA.328@cpmsftngxa10.phx.gbl>
<OqdLJjVXEHA.2844@TK2MSFTNGP12.phx.gbl>
<gOj3NYXXEHA.328@cpmsftngxa10.phx.gbl>
>Subject: Re: Connectivity, but can't browse or send/receive
>Date: Tue, 29 Jun 2004 17:43:16 -0600
>Lines: 238
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>Message-ID: <Or3sTLjXEHA.3612@tk2msftngp13.phx.gbl>
>Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>NNTP-Posting-Host: s01060050babd903f.cg.shawcable.net 68.145.7.164
>Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
phx.gbl
>Xref: cpmsftngxa06.phx.gbl
microsoft.public.windows.inetexplorer.ie6.setup:53533
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>
>Well William,
>As you will see from my June 28th posting, it failed, later in the evening
>after working through all of your "tricks".
>
>I'm totally mystified by this. I've never had this happen before. Would
>could be happening over time, that is causing an eventual partial failure.
>I was chatting with a friend on messenger, late last night and I remained
>connected, yet my email and IE could not connect. What could that be???
>My messenger connection eventually failed, but it took a couple or three
>hours for it to disconnect me ... it even closed. My XP firewall was
>disabled because we were transferring a file, but I somehow doubt that that
>was related to the failure.
>
>Any other suggestions. My ISP doesn't have much to say, because I'm not
>entirely losing my connection.
>Diana
>
>
>"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
>news:gOj3NYXXEHA.328@cpmsftngxa10.phx.gbl...
>Hi Diana,
>
>If you have any further updates or need further assistance on this issue,
>feel free to post back, and I will follow up as soon as possible.
>
>Sincerely,
>
>William Wang
>Microsoft Online Support Engineer
>
>Get Secure! - www.microsoft.com/security
>=========================================
>When responding to posts, please "Reply to Group" via
>your newsreader so that others may learn and benefit
>from your issue.
>=========================================
>
>This posting is provided "AS IS" with no warranties, and confers no rights.
>--------------------
>>From: "Dianah" <nospam@nospam.com>
>>References: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
><14NUtxMXEHA.328@cpmsftngxa10.phx.gbl>
>>Subject: Re: Connectivity, but can't browse or send/receive
>>Date: Mon, 28 Jun 2004 15:42:16 -0600
>>Lines: 162
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>>Message-ID: <OqdLJjVXEHA.2844@TK2MSFTNGP12.phx.gbl>
>>Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>>NNTP-Posting-Host: 216.123.228.134
>>Path:
>cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP1
2
>phx.gbl
>>Xref: cpmsftngxa10.phx.gbl
>microsoft.public.windows.inetexplorer.ie6.setup:53314
>>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>>
>>Thank you for responding, William.
>>There are never any error messages except for my email software ... saying
>>that they cannot connect. On the web pages, they simply say that the page
>>cannot be displayed. I haven't tried to access a website via an IP
>address.
>>
>>I do keep my temp files and temporary files rather clean ... clearing them
>>out regularly. However, I can't say that I clear the objects ... at least
>>not specifically or knowingly ... and I definitely haven't cleared out the
>>registry, but I'll follow you instructions tonight.
>>
>>Thanks again. Diana
>>
>>"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
>>news:14NUtxMXEHA.328@cpmsftngxa10.phx.gbl...
>>> Hi Dianah,
>>>
>>> Is there any error when you could not connect to a web site via IE while
>>> you were able to ping the web site? Can you access the web site via IP
>>> address?
>>>
>>> Please perform the following steps and see what happens:
>>>
>>> Clear Internet Explorer Cache
>>> ======================
>>>
>>> a. Click Start, point to Settings, and then click Control Panel.
>>>
>>> b. Double-click Internet Options.
>>>
>>> c. On the General tab, under Temporary Internet Files, click the
Settings
>>> button. Click the View Files button. Press CTRL+A to select all files.
>>> Press DEL or click the Delete option at the top of the window. Click the
>>> Yes button on the dialog box that appears. After all the files are gone,
>>> close the window.
>>>
>>> d. Click View Objects. Delete all the objects listed in the right pane.
>>> Return to Internet Options.
>>>
>>> e. Return to the General tab, click Clear History.
>>>
>>> f. Empty the temp folder which is usually C:\Windows\Temp for Windows 98
>>> and C:\Documents and Settings\<user>\Local Settings\Temp for Windows
>>> XP/2000.
>>>
>>> Clear the registry
>>> ==============
>>>
>>> WARNING: Using Registry Editor incorrectly can cause serious problems
>that
>>> may require you to reinstall Windows operation system. Microsoft cannot
>>> guarantee that problems resulting from the incorrect use of Registry
>>Editor
>>> can be solved.
>>>
>>> Backup and then delete the following registry keys:
>>>
>>> [KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
>Explorer\Plugins\Extension]
>>>
>>> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
>>>
>>>
>>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Bro
w
>s
>>> er Helper Objects]
>>>
>>> Remove the Plug-Ins for Internet Explorer
>>> ==============
>>>
>>> a. Close all the Internet Explorer window.
>>>
>>> b. Open a Windows Explorer window by right Click My Computer and choose
>>> Explore.
>>>
>>> c. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
>>>
>>> d. Remove all the files in this folder.
>>>
>>> Disable third-party browser extensions:
>>> ==============
>>>
>>> a. Click Start, point to Settings, and then click Control Panel.
>>>
>>> b. Double-click Internet Options.
>>>
>>> c. Click the Advanced tab.
>>>
>>> d. Under Browsing, click to clear the "Enable third-party browser
>>> extensions (requires restart)" check box.
>>>
>>> If the issue persists after performing the above steps, boot the
computer
>>> to Safe Mode wth Networking to test the problem.
>>>
>>> 1. Restart the computer.
>>>
>>> 2. Press and hold down the F8 until the Windows Startup menu appears.
>>>
>>> 3. Choose Safe Mode with Networking and press Enter.
>>>
>>> Feel free to let us know if you have any updates.
>>>
>>> Sincerely,
>>>
>>> William Wang
>>> Microsoft Online Support Engineer
>>>
>>> Get Secure! - www.microsoft.com/security
>>> =========================================
>>> When responding to posts, please "Reply to Group" via
>>> your newsreader so that others may learn and benefit
>>> from your issue.
>>> =========================================
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>rights.
>>> --------------------
>>> >From: "Dianah" <nospam@nospam.com>
>>> >Subject: Connectivity, but can't browse or send/receive
>>> >Date: Fri, 25 Jun 2004 11:17:30 -0600
>>> >Lines: 21
>>> >X-Priority: 3
>>> >X-MSMail-Priority: Normal
>>> >X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>>> >Message-ID: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
>>> >Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>>> >NNTP-Posting-Host: 216.123.228.134
>>> >Path:
>>>
>>cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP
1
>2
>>> phx.gbl
>>> >Xref: cpmsftngxa10.phx.gbl
>>> microsoft.public.windows.inetexplorer.ie6.setup:53204
>>> >X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>>> >
>>> >I've got a wierd thing happening, and it started after a reformat of my
>>> >drive a week ago.
>>> >
>>> >I have wide band internet service and seem to have sporatic browsing
and
>>> >email send/receive capability. However, when it does happen, I can
ping
>>an
>>> >ip address or I can successfully ping a url, i.e., www.yahoo.com
>(doesn't
>>> >time-out).
>>> >
>>> >Sometimes a reboot will fix the problem, but not always. When I can
>>access
>>> >sites and send email, it all happens with terrific speed, then
>suddently,
>>> >it'll all stop ... email and the browser. I've reseated my
connections,
>>> >have uninstalled and reinstalled the latest version of IE and have
>>> >reinstalled/repaired Outlooked. Nothing seems to have a "lasting"
>>effect.
>>> >When I try a "repair" with the connection, it responds in less than a
>>> second
>>> >that it's complete, but I still won't be able to connect with either of
>>IE,
>>> >Outlook and Outlook Express. They all fail when this happens.
>>> >
>>> >Any suggestions ... this is making me just a little bit crazy.
>>> >Thanks in advance. Diana
>>> >
>>> >
>>> >
>>>
>>
>>
>>
>
>
>
>---
>Outgoing mail is certified Virus Free.
>Checked by AVG anti-virus system (http://www.grisoft.com).
>Version: 6.0.712 / Virus Database: 468 - Release Date: 6/27/2004
>
>
>

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