Re: Connectivity, but can't browse or send/receive

From: DianaH (nuttin_at_nowhere.com)
Date: 06/29/04 

Date: Tue, 29 Jun 2004 17:43:16 -0600

Well William,
As you will see from my June 28th posting, it failed, later in the evening
after working through all of your "tricks".

I'm totally mystified by this. I've never had this happen before. Would
could be happening over time, that is causing an eventual partial failure.
I was chatting with a friend on messenger, late last night and I remained
connected, yet my email and IE could not connect. What could that be???
My messenger connection eventually failed, but it took a couple or three
hours for it to disconnect me ... it even closed. My XP firewall was
disabled because we were transferring a file, but I somehow doubt that that
was related to the failure.

Any other suggestions. My ISP doesn't have much to say, because I'm not
entirely losing my connection.
Diana

"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
news:gOj3NYXXEHA.328@cpmsftngxa10.phx.gbl...
Hi Diana,

If you have any further updates or need further assistance on this issue,
feel free to post back, and I will follow up as soon as possible.

Sincerely,

William Wang
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security
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--------------------
>From: "Dianah" <nospam@nospam.com>
>References: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
<14NUtxMXEHA.328@cpmsftngxa10.phx.gbl>
>Subject: Re: Connectivity, but can't browse or send/receive
>Date: Mon, 28 Jun 2004 15:42:16 -0600
>Lines: 162
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phx.gbl
>Xref: cpmsftngxa10.phx.gbl
microsoft.public.windows.inetexplorer.ie6.setup:53314
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>
>Thank you for responding, William.
>There are never any error messages except for my email software ... saying
>that they cannot connect. On the web pages, they simply say that the page
>cannot be displayed. I haven't tried to access a website via an IP
address.
>
>I do keep my temp files and temporary files rather clean ... clearing them
>out regularly. However, I can't say that I clear the objects ... at least
>not specifically or knowingly ... and I definitely haven't cleared out the
>registry, but I'll follow you instructions tonight.
>
>Thanks again. Diana
>
>"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
>news:14NUtxMXEHA.328@cpmsftngxa10.phx.gbl...
>> Hi Dianah,
>>
>> Is there any error when you could not connect to a web site via IE while
>> you were able to ping the web site? Can you access the web site via IP
>> address?
>>
>> Please perform the following steps and see what happens:
>>
>> Clear Internet Explorer Cache
>> ======================
>>
>> a. Click Start, point to Settings, and then click Control Panel.
>>
>> b. Double-click Internet Options.
>>
>> c. On the General tab, under Temporary Internet Files, click the Settings
>> button. Click the View Files button. Press CTRL+A to select all files.
>> Press DEL or click the Delete option at the top of the window. Click the
>> Yes button on the dialog box that appears. After all the files are gone,
>> close the window.
>>
>> d. Click View Objects. Delete all the objects listed in the right pane.
>> Return to Internet Options.
>>
>> e. Return to the General tab, click Clear History.
>>
>> f. Empty the temp folder which is usually C:\Windows\Temp for Windows 98
>> and C:\Documents and Settings\<user>\Local Settings\Temp for Windows
>> XP/2000.
>>
>> Clear the registry
>> ==============
>>
>> WARNING: Using Registry Editor incorrectly can cause serious problems
that
>> may require you to reinstall Windows operation system. Microsoft cannot
>> guarantee that problems resulting from the incorrect use of Registry
>Editor
>> can be solved.
>>
>> Backup and then delete the following registry keys:
>>
>> [KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension]
>>
>> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
>>
>>
>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brow
s
>> er Helper Objects]
>>
>> Remove the Plug-Ins for Internet Explorer
>> ==============
>>
>> a. Close all the Internet Explorer window.
>>
>> b. Open a Windows Explorer window by right Click My Computer and choose
>> Explore.
>>
>> c. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
>>
>> d. Remove all the files in this folder.
>>
>> Disable third-party browser extensions:
>> ==============
>>
>> a. Click Start, point to Settings, and then click Control Panel.
>>
>> b. Double-click Internet Options.
>>
>> c. Click the Advanced tab.
>>
>> d. Under Browsing, click to clear the "Enable third-party browser
>> extensions (requires restart)" check box.
>>
>> If the issue persists after performing the above steps, boot the computer
>> to Safe Mode wth Networking to test the problem.
>>
>> 1. Restart the computer.
>>
>> 2. Press and hold down the F8 until the Windows Startup menu appears.
>>
>> 3. Choose Safe Mode with Networking and press Enter.
>>
>> Feel free to let us know if you have any updates.
>>
>> Sincerely,
>>
>> William Wang
>> Microsoft Online Support Engineer
>>
>> Get Secure! - www.microsoft.com/security
>> =========================================
>> When responding to posts, please "Reply to Group" via
>> your newsreader so that others may learn and benefit
>> from your issue.
>> =========================================
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>rights.
>> --------------------
>> >From: "Dianah" <nospam@nospam.com>
>> >Subject: Connectivity, but can't browse or send/receive
>> >Date: Fri, 25 Jun 2004 11:17:30 -0600
>> >Lines: 21
>> >X-Priority: 3
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>> >X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>> >Message-ID: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
>> >Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>> >NNTP-Posting-Host: 216.123.228.134
>> >Path:
>>
>cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP1
2
>> phx.gbl
>> >Xref: cpmsftngxa10.phx.gbl
>> microsoft.public.windows.inetexplorer.ie6.setup:53204
>> >X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>> >
>> >I've got a wierd thing happening, and it started after a reformat of my
>> >drive a week ago.
>> >
>> >I have wide band internet service and seem to have sporatic browsing and
>> >email send/receive capability. However, when it does happen, I can ping
>an
>> >ip address or I can successfully ping a url, i.e., www.yahoo.com
(doesn't
>> >time-out).
>> >
>> >Sometimes a reboot will fix the problem, but not always. When I can
>access
>> >sites and send email, it all happens with terrific speed, then
suddently,
>> >it'll all stop ... email and the browser. I've reseated my connections,
>> >have uninstalled and reinstalled the latest version of IE and have
>> >reinstalled/repaired Outlooked. Nothing seems to have a "lasting"
>effect.
>> >When I try a "repair" with the connection, it responds in less than a
>> second
>> >that it's complete, but I still won't be able to connect with either of
>IE,
>> >Outlook and Outlook Express. They all fail when this happens.
>> >
>> >Any suggestions ... this is making me just a little bit crazy.
>> >Thanks in advance. Diana
>> >
>> >
>> >
>>
>
>
> 

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