Re: Connectivity, but can't browse or send/receive

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From: DianaH (nuttin_at_nowhere.com)
Date: 06/29/04 

Date: Mon, 28 Jun 2004 21:24:57 -0600

Hi William ... here's a recap of what I did in response to your
instructions.

There were enough temp int files to delete and 4 objects. I had previously
set the temp int file size to 80 meg to reduce the site. I also regularly
delete history items. All files are cleared.

Under [KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension] - no listing for plugins - no action taken.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brow
ser Helper Objects] - no listing for Browser Helper Objects - no action
taken.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] - toolbar
was listed. Action = deleted.

d. Under Browsing, click to clear the "Enable third-party browser extensions
(requires restart)": Action = deleted.

PS: William, it might help you to know that I always get a good connection
(browser and email) upon startup - at all times. It's only after some time
(say, 20 - 30 min) has passed, that IE, Outlook and OE
fail (while being able to ping various sites).

This evening, after being connected for a little longer than has been the
case since reformating my main drive (say 90 minutes), both OE and Outlook
are no longer connecting. I pinged www.yahoo.com and got a response.

Outlook yields the following:
Task 'pop3 - Receiving' reported error (0x8004210A) : 'The operation timed
out waiting for a response from the receiving (POP) server. If you continue
to receive this message, contact your server administrator or Internet
service provider (ISP).'

OE yields the following:
A TCP/IP error occurred while trying to connect to the server. Account:
'pop3', Server: 'shawmail.cg.shawcable.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC15

Upon exiting OE produced the following message:
Outlook Express could not post your message. Subject 'Re: Connectivity, but
can't browse or send/receive', Account: 'msnews.microsoft.com', Server:
'msnews.microsoft.com', Protocol: NNTP, Port: 119, Secure(SSL): No, Error
Number: 0x800C006F

So .... I'll reboot, so that I can reload OE and let this message get sent.
Hopefully the changes I made will help.
Thanks for your help. I hope that these steps yield enduring connection.
Diana

"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
news:gOj3NYXXEHA.328@cpmsftngxa10.phx.gbl...
Hi Diana,

If you have any further updates or need further assistance on this issue,
feel free to post back, and I will follow up as soon as possible.

Sincerely,

William Wang
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security
=========================================
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This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>From: "Dianah" <nospam@nospam.com>
>References: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
<14NUtxMXEHA.328@cpmsftngxa10.phx.gbl>
>Subject: Re: Connectivity, but can't browse or send/receive
>Date: Mon, 28 Jun 2004 15:42:16 -0600
>Lines: 162
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>Message-ID: <OqdLJjVXEHA.2844@TK2MSFTNGP12.phx.gbl>
>Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>NNTP-Posting-Host: 216.123.228.134
>Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
phx.gbl
>Xref: cpmsftngxa10.phx.gbl
microsoft.public.windows.inetexplorer.ie6.setup:53314
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>
>Thank you for responding, William.
>There are never any error messages except for my email software ... saying
>that they cannot connect. On the web pages, they simply say that the page
>cannot be displayed. I haven't tried to access a website via an IP
address.
>
>I do keep my temp files and temporary files rather clean ... clearing them
>out regularly. However, I can't say that I clear the objects ... at least
>not specifically or knowingly ... and I definitely haven't cleared out the
>registry, but I'll follow you instructions tonight.
>
>Thanks again. Diana
>
>"William Wang[MSFT]" <v-rxwang@online.microsoft.com> wrote in message
>news:14NUtxMXEHA.328@cpmsftngxa10.phx.gbl...
>> Hi Dianah,
>>
>> Is there any error when you could not connect to a web site via IE while
>> you were able to ping the web site? Can you access the web site via IP
>> address?
>>
>> Please perform the following steps and see what happens:
>>
>> Clear Internet Explorer Cache
>> ======================
>>
>> a. Click Start, point to Settings, and then click Control Panel.
>>
>> b. Double-click Internet Options.
>>
>> c. On the General tab, under Temporary Internet Files, click the Settings
>> button. Click the View Files button. Press CTRL+A to select all files.
>> Press DEL or click the Delete option at the top of the window. Click the
>> Yes button on the dialog box that appears. After all the files are gone,
>> close the window.
>>
>> d. Click View Objects. Delete all the objects listed in the right pane.
>> Return to Internet Options.
>>
>> e. Return to the General tab, click Clear History.
>>
>> f. Empty the temp folder which is usually C:\Windows\Temp for Windows 98
>> and C:\Documents and Settings\<user>\Local Settings\Temp for Windows
>> XP/2000.
>>
>> Clear the registry
>> ==============
>>
>> WARNING: Using Registry Editor incorrectly can cause serious problems
that
>> may require you to reinstall Windows operation system. Microsoft cannot
>> guarantee that problems resulting from the incorrect use of Registry
>Editor
>> can be solved.
>>
>> Backup and then delete the following registry keys:
>>
>> [KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension]
>>
>> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
>>
>>
>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brow
s
>> er Helper Objects]
>>
>> Remove the Plug-Ins for Internet Explorer
>> ==============
>>
>> a. Close all the Internet Explorer window.
>>
>> b. Open a Windows Explorer window by right Click My Computer and choose
>> Explore.
>>
>> c. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
>>
>> d. Remove all the files in this folder.
>>
>> Disable third-party browser extensions:
>> ==============
>>
>> a. Click Start, point to Settings, and then click Control Panel.
>>
>> b. Double-click Internet Options.
>>
>> c. Click the Advanced tab.
>>
>> d. Under Browsing, click to clear the "Enable third-party browser
>> extensions (requires restart)" check box.
>>
>> If the issue persists after performing the above steps, boot the computer
>> to Safe Mode wth Networking to test the problem.
>>
>> 1. Restart the computer.
>>
>> 2. Press and hold down the F8 until the Windows Startup menu appears.
>>
>> 3. Choose Safe Mode with Networking and press Enter.
>>
>> Feel free to let us know if you have any updates.
>>
>> Sincerely,
>>
>> William Wang
>> Microsoft Online Support Engineer
>>
>> Get Secure! - www.microsoft.com/security
>> =========================================
>> When responding to posts, please "Reply to Group" via
>> your newsreader so that others may learn and benefit
>> from your issue.
>> =========================================
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>rights.
>> --------------------
>> >From: "Dianah" <nospam@nospam.com>
>> >Subject: Connectivity, but can't browse or send/receive
>> >Date: Fri, 25 Jun 2004 11:17:30 -0600
>> >Lines: 21
>> >X-Priority: 3
>> >X-MSMail-Priority: Normal
>> >X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
>> >Message-ID: <#kzZPhtWEHA.1000@TK2MSFTNGP12.phx.gbl>
>> >Newsgroups: microsoft.public.windows.inetexplorer.ie6.setup
>> >NNTP-Posting-Host: 216.123.228.134
>> >Path:
>>
>cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP1
2
>> phx.gbl
>> >Xref: cpmsftngxa10.phx.gbl
>> microsoft.public.windows.inetexplorer.ie6.setup:53204
>> >X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.setup
>> >
>> >I've got a wierd thing happening, and it started after a reformat of my
>> >drive a week ago.
>> >
>> >I have wide band internet service and seem to have sporatic browsing and
>> >email send/receive capability. However, when it does happen, I can ping
>an
>> >ip address or I can successfully ping a url, i.e., www.yahoo.com
(doesn't
>> >time-out).
>> >
>> >Sometimes a reboot will fix the problem, but not always. When I can
>access
>> >sites and send email, it all happens with terrific speed, then
suddently,
>> >it'll all stop ... email and the browser. I've reseated my connections,
>> >have uninstalled and reinstalled the latest version of IE and have
>> >reinstalled/repaired Outlooked. Nothing seems to have a "lasting"
>effect.
>> >When I try a "repair" with the connection, it responds in less than a
>> second
>> >that it's complete, but I still won't be able to connect with either of
>IE,
>> >Outlook and Outlook Express. They all fail when this happens.
>> >
>> >Any suggestions ... this is making me just a little bit crazy.
>> >Thanks in advance. Diana
>> >
>> >
>> >
>>
>
>
>

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