IE is transparent after Microsoft download
From: Mike (anonymous_at_discussions.microsoft.com)
Date: 05/01/04
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Date: Fri, 30 Apr 2004 17:59:02 -0700
Problem Description: Hi,
This is a problem that started after I did a autoload
from MIcrosoft that stated an update was available. Then
Internet Explorer went blank and transparent only showinn
the header. I attempted a reload of IE but no help
I did what you recommended and removed thecheck on 3rd
party brousers. Then did a restart. Still transparent on
the Internet explorer. Only shows the page header. I have
Toshiba tecra 8100 and the PID is 55277-OEM-0.
There are many blurbs on the Microsoft site that it is
happening
Help,
Mike
Your response
4/30/2004 12:19:04 AM
Problem Description: Jarnel,
Thanks for the response.I did as you directed. Unchecked
the 3rd party brouser and initiated a shutdown and
restart. This did not help. The PC is a Toshiba Tecra
3100. The PID is 55277-OEM. I have been reading others
with the same problem on the microsoft chat page.
I look forward for further directions from you.
Thanks again,
Mike
Operating system / version: Microsoft Windows XP Home
Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Response from Microsoft
4/29/2004 10:50:49 PM
Hello Michael,
Thank you for contacting Microsoft Online Customer
Service.
My name is Jarnel; I am Customer Service Representative
and I understand that you are experiencing issues with
starting Internet Explorer since installation of an
automatic update.
I realize your concern regarding this issue and would be
assisting you with this service request. The issue you
are experiencing seems to be associated with some Spyware
installation.
Although I am not a Technical Support Professional, I
have worked out a few steps for you to complete and would
appreciate your time and efforts in trying the
suggestions and providing me with the result of the same
at your earliest convenience.
1. Click Start and then Run
2. In the open box type Control Inetcpl.cpl
3. The Internet properties window will open. Click on the
Advanced tab
4. Under the Browsing section, uncheck the option "Enable
third-party browser extensions"
If the above steps are not helpful to you, then please
write back to me with the following additional
information:
-- Details of the updates you have installed:
-- Error description if any: (A description of the
problem you are seeing helps us better understand what
support will best meet your needs.)
-- Computer Manufacturer:
-- Product Identification Number (PID) of Windows: To
find the 20 digit Product Identification Number:
1. Right-click the My Computer icon and then click
Properties (In Windows XP this only works in the "classic
view").
2. The PID is the First Number under "Registered To"
Michael, I am sure the information I have provided will
be helpful to you. For further support on this issue,
please write back to me with the above requested
information.
Thank you for using Microsoft Products and Services and
have a nice day,
Jarnel
Microsoft Online Customer Service Representative
"Build Customer Trust and Value by Providing A Quality
Experience The First Time, Every Time."
Delighting our customer is our top priority.
Is your software secure? Make sure you are current with
all security updates by running the scan program
available at http://www.microsoft.com/security/protect
Your request
4/29/2004 7:59:01 PM
Problem Description: I just downloaded an automatic
microsoft install. Now when I attempt to use Microsoft
Explorer, I get the title bar but the rest is completely
transparent. I downloaded Explorer again but still
transparent on the entire page.What happened
Problem Area: Problem using Automatic Updates
Frequency of problem: Always Happens
Operating system / version: Microsoft Windows XP Home
Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Uploaded files: iuhist.xml;
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