Re: Browser closes unexpectedly


Only a few machines in the organization might be infected, Stu. <shrug>

Stu wrote:
I totally rebuild the machine from bare metal. Symantec corp edition 11.0
is kept updated daily and the last update was yesterday when I rebuilt the
machine. I ran all the Microaoft updates and only a few of the machines in
the organization have this problem.

"PA Bear [MS MVP]" wrote:

...the other one will have [Internet?] explorer shut down.

Where & how did you obtain Symantec AntiVirus?

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Stu wrote:
I have clients who go to different sites and try to open pdf files or
click
on links to go to other pages, or use the back button to migrate to a
previous page. If I have two seemingly exact machines, one of which was
recently rebuild, one of them might be able to access the pages and
documents without any trouble and the other one will have explorer shut
down. I've tried it with IE 6 and IE 7 and the same thing happens. All
are running XP with SP3, Office 2003, IE 6 or 7 (tried with both) Symantec
antivirus, adobe 8, plenty of RAM.

I'm perplexed.

.

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