Re: IE6 can't connect.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Charlie wrote:
This is happening to a friend.
The problem began about a week ago.
She is the typical retiree user who is just doing email and limited browsing.
Her start page is AOL and she is using Verizon's DSL.
The OS is XP and auto updates are selected.

What happens. If she goes to log on to start a session when the system starts searching for AOL (or other sites) the URL in clear text appears just above the task bar. Then spontaneously the address changes from clear text to the IP address. The progress indicator freezes and then the canned message that the page requested cannot be opened and there is the usual hints about mistyping URLs etc.

On occasion, the URL remains as clear text and the requested page opens.

In an attempt to avoid potential conflicts, I have disabled AVG and any firewall.

She has gone through three sessions over the past week with Verizon's help desk. After implementing all their recommendations, The system may work temporarily. But it soon returns to problem mode. I tried a system restore back to a time before the problem occurred. This too brought only a temporary fix.

Verizon claims the Modem is good and the device manager reports the network card is in good order.

Verizon also suggests that there may be a browser fault.

What say you? What is the next course of action?

Charlie



Any chance she's infected with malware or spyware or some other nasty?

There are plenty of free programs to check for nasties.

--
JD..
.

Relevant Pages

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