Re: Windows shuts down my computer when I run my Norton-Symantec s

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

A1. Follow my instructions and all remnants of any Norton applications will be gone.

A2. Yes, you can save the installer for AntiVir to your desktop so that you can install it as soon as your uninstalled all the Norton stuff, have run the removal tool, and have rebooted.

You will need to be online to complete the installation (a Product Key will be sent to your registered email address which you'll then use to activate the install).

Don't to any browsing or anything with email (other than open the confirmation email from Avira) until you've got AntiVir installed & have the current definitions installed! And make certain that the Windows Firewall is enabled before connecting the machine to the internet.


krazeekat wrote:
After talking to the guys at my computer shop by phone, I think I'm going to
try what you say, here. I've learned that those 'numbers' I get on the BSOD
screens mean that either: 1) I have a virus or hijack problem like you
suggested, OR, 2) (and this is what I believe, to be honest) two different
applications are trying to use the same file at the same time--that is what
I read when I Googled the KERNAL_STACK_1PAGE_ERROR message.

I did put Spybot on my computer--and ran it. It told me there is a Windows
file where the registry was changed. I think Norton did it--none of this
even happened until they put on all those bazillions of updates last week.

My shop likes the little freeware antivirus program you suggested. They do
highly recommend Panda though, that eventually I get the 'full enchilada pay
version' and use only that, for antivirus, antispyware, etc.

Before I get Panda though--I want to try everything you have recommended
earlier, and if I still get the BSOD screens when I try to run my scanners,
then I have to take PAL here to the shop, before I download Panda. I might
anyway, unless the thing absolutely 'runs like a top' etc.

About the Norton 'keys'--I only have the ones from the first installation
anyway, so, guess I can't reinstall the thing anyhow. But, question: how do
I uninstall all their updates, as you said I should? It's not as though
there is a Norton update list anywhere that I know of. Would running that
'uninstall' software program you gave me as a link, work to do that?

Oh--is it all right to download and 'save' to my Documents (but not run) the
antivirus freeware before I uninstall Norton and do everything else on your
list? I'll wait to see what you say, about what I've put in this latest
reply before doing anything.

Thank you so much for your assistance!

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

"PA Bear [MS MVP]" wrote:

If your Norton subscription's expiring soon, don't worry about the Product
Key(s) and just leave AntiVir installed.

You MUST run the removal tool after uninstalling the Norton stuff to remove
all of the leftovers.

.

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