Re: IE 6.0 unable to load / possible bad sector on HD

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By: Don Varnau In: microsoft.public.windows.inetexplorer.ie6.browser

Don,
We appreciate your continued effort on our behalf.

I noticed on "shutdown" that her computer yields a popup with a message that
"DSAgent.exe is unable to shut down" and I have to click "end now" to close
that program. DSAgent.exe is some sort of Dell Computer software. Before I do
any of the other steps, I will contact Dell and try to determine if their
software (if corrupted) could be causing the problem. I did disable all
add-ons including a Dell browser add-on in IE-6, but disabling had no effect
on the problem.

I have included additional info below.

My proposed course of action….
- contact Dell Support re: DSAgent.exe. (somehow my gut says, maybe, that
Dell will respond that their software could not possibly be causing the
problem).
- then try Toolbar Cop.
- finally, try WinSockXP fix.
- then move onto suggestions from PA Bear about the issues.

Would you agree with that approach?

Any more comments/suggestions are welcome and valued.
Thanks for your help - Ron

"Don Varnau" wrote:

Hi,
The "Unable to close IE" problem is nearly always caused by a browser add-on
or a malware infection.
See if Toolbar Cop finds an add-on you've overlooked.
http://windowsxp.mvps.org/toolbarcop.htm

Does IE close properly if you go to Internet Options> Advanced and uncheck
"Enable third-party browser extensions?"

The no connection problem may be this:
942818- Error message after you install a Windows IE7 update:
http://support.microsoft.com/kb/942818
Summary: Key IE files have been modified so that the third-party firewall
prevents IE from connecting to the internet.

Make sure that IE is not being blocked. Uninstalling/reinstalling the
firewall/security suite may be necessary.

If you haven't already done so, clear the Temporary Internet Files. This may
help and can't hurt.

Also, you might try Winsock XP Fix from:
http://www.snapfiles.com/get/winsockxpfix.html
http://majorgeeks.com/download4372.html
http://www.download3k.com/Install-WinSock-XP-Fix.html

Don
[MS MVP- IE]

"RoninFL" <RoninFL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F9B07090-9A41-4C66-A0BE-9D13A726628D@xxxxxxxxxxxxxxxx
Don...
A) Is IE6 not loading/shutting down, or not connecting to the internet?
REPLY - IE will not fully load not complete a connection to internet.
B) Does the problem persist if you disable all browser add-ons from IE>
Tools>
Manage add-ons? REPLY - Problem still persists after disabling all
browser add-ons.
C) Does the problem persist if you Turn on the Windows Firewall from
Control
Panel> Windows Firewall and disable the third-party firewall? REPLY -
Problem persists after disabling third party firewall and enabling Windows
firewall.
D) Do updates from Microsoft download and install automatically?
REPLY -
I update her computer whenever the "new updates available" icon appears in
the toolbar along the bottom. Last Windows update and double check
verification was approx. Jul 3-5 timeframe. WinXP/SP3 has not been
loaded.

ADD'L Info, 7/16/08…
- IE, after not loading, will not "close" when the "red X" in upper right
corner is clicked. The only way to totally close IE is to CNTRL/ALT/DEL
and
use MS Task Manager to end the (not responding) program.
- Her laptop & my laptop both operate via wi-fi. I did connect her laptop
via direct connection to the router…still not able to connect to
internet.

Other suggestions appreciated. Thanks - Ron

"Don Varnau" wrote:

Hi,
"Still unable to get IE to load."


Does the problem persist if you disable all browser add-ons from IE>
Tools>
Manage add-ons?
Does the problem persist if you Turn on the Windows Firewall from
Control
Panel> Windows Firewall and disable the third-party firewall?
Do updates from Microsoft download and install automatically?


"RoninFL" <RoninFL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F17EF4B7-7925-4CB0-8E6A-AACE0B9632E3@xxxxxxxxxxxxxxxx
WinXP, SP2 installed
IE : Version 6.0.2900.xpsp_sp2qfe070227-2300

My wife's laptop is a Dell Inspiron E1505; new in July-2006.

Last week she could access the internet & download e-mail….then
she lost
the
ability to connect and download e-mail.

I have a software program called SystemSuite7 installed and did some
troubleshooting….
- the software has a firewall, virus, malware, etc.
- I did a sweep for malware/virus/bad things…nothing was found.
(note -
without the ability to access the internet, I am unable to run any
outside
computer "sweep" websites)
- I ran a part of SystemSuite7 called "disk fixer" and it reported one
bad
sector on the disk.
- I ran another part of SysSuite7 called SmartDiskCheck which tests
the
disk…also reported a bad sector on the disk.

I ran disk defrag…after which I was able to use Outlook to
send/receive
e-mail….so she has internet access sort of. Still unable to get
IE to
load.

She is a contract worker at home (her own computer), and cannot
upgrade to
Internet Explorer 7 due to compatibility issues with a major client.

No other software appears to be affected…only IE-6.0

A) Should I / can I download a copy of IE-6.0…and reload to
(hopefully)
regain internet access?
or
B) Replace the hard drive and start over ?

Comments and suggestions appreciated.

Thanks - Ron


.

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