Re: I am having connectivity problems
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Mon, 23 Jun 2008 14:02:57 -0400
2. Both ZA and Windows firewall were enabled during install of SP3
Back up there, Alan: ZA Security Suite includes an anti-virus application and a firewall. Are you telling me that the ZA firewall AND the Windows Firewall was enabled when you installed SP3 via Windows Update? Are both firewalls enabled now? If so, see if disabling the Windows Firewall corrects the "connectivity" problems.
While the machine should NEVER be connected to the internet without a firewall, you only want one (1) firewall enabled.
3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.
Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard." If you open services.msc (Start | Run | services.msc | OK) you'll see it listed. This Service "protects" Windows and disallows certain changes to be made (e.g., the changes install SP3 will make), so it should have been disabled prior to installing SP3.
Somewhat OT but:
I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.
I would have installed SP2 manually, myself. (You must have SP2 installed to be able to use Windows Update.) See...
Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:
http://support.microsoft.com/kb/943144
NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~PA Bear
Alan Pantuso wrote:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.
2. Both ZA and Windows firewall were enabled during install of SP3. (…unless
part of the download instructions asked you to disable them...)
3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.
4. I will try #4 as soon as I am able tonight.
FYI-----Although I just installed SP3, I had this problem while in SP2.
HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
able to restart it however I lost a few programs and had to reinstall them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!
"PA Bear [MS MVP]" wrote:Please answer the following questions?
1. Did you install WinXP SP3 manually or via Windows Update?
2. Was ZA Security Suite (i.e., the anti-virus component and the firewall)
enabled when you installed SP3?
3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?
4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear
Alan Pantuso wrote:I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and
is now current, with the help of microsoft help area through emails/
When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you
need more info.
Thanks
"PA Bear [MS MVP]" wrote:Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Alan Pantuso wrote:I have been having connectivity problems for a while and recently ran
the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What
can
I
do, and what am I missing.....
Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure
Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK
IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 70.15.230.18
Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
.
- References:
- I am having connectivity problems
- From: Alan Pantuso
- Re: I am having connectivity problems
- From: PA Bear [MS MVP]
- Re: I am having connectivity problems
- From: Alan Pantuso
- Re: I am having connectivity problems
- From: PA Bear [MS MVP]
- Re: I am having connectivity problems
- From: Alan Pantuso
- I am having connectivity problems
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