Re: I am having connectivity problems

Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the firewall) enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you
need more info.

Thanks

"PA Bear [MS MVP]" wrote:
Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently ran the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

.

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