IE Shuts down regularly
- From: Matt Williams <MattWilliams@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 15 Jun 2008 22:50:01 -0700
With more and more frequency I am getting an "IEXPLORE.exe has generated
errors and will be closed by Windows. You will need to restart the program.
An error log is being created." Today it got to the point where every time I
logged onto ESPN.com the error appeared.
I have scanned the hard drive with Norton AntiVirus 2005, getting no
viruses. I then uninstalled Norton because it was interacting with my AT&T
DSL Service causing regular lost connections. I then installed and scanned
with AVG Anti-Virus 8.0. In addition I have addressed spyware/adware by first
installing and scanning with SpyBot, then uninstalling SpyBot and installing
and scanning with AVG Anti Spy Ware, then uninstalling AVG Spy Ware and
installing. and scanning with SuperAntiSpyWare.
Currently AVG AntiVirus 8.0 and SuperAntiSpyWare are resident on my machine.
Prior to submitting this post, I performed one more scan using Trend Micro's
HouseCall online scan. It found HTML_IFRAME.HT and ADWARE_BESTOFFERS. I had
it remove both, and then scanned one more time. That scan said I was clean
except for 23 "profileing cookies" which HouseCall did not suggest fixing.
After that second HouseCall scan I was still getting the "IEXPLORE.exe has
generated errors and will be closed by Windows. You will need to restart the
program. An error log is being created." error.
The following is my HijackThis scan log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:21:16 PM, on 6/15/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\MWW32\MANAGER\MWMDMSVC.EXE
C:\WINNT\MWW32\MANAGER\MWSSW32.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Cisco\Vpn Client\cvpnd.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\System32\locator.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINNT\system32\tp4mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\SBHookSvc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54Cfg.exe
C:\Program Files\Plus!\Microsoft Internet\Iexplore.exe
C:\Cache\Temporary Internet Files\Content.IE5\8LMV012F\hijackthis[1].exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = 127.0.0.1
F2 - REG:system.ini: UserInit=
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -
{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Google Toolbar Notifier BHO -
{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [NTime] ntime.exe
O4 - HKLM\..\Run: [CW3DSound] CWD3DSnd.exe
O4 - HKLM\..\Run: [Modem Update Reminder]
C:\WINNT\MWW32\manager\mwremind.exe autorun
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge]
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program
Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet
Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self
Support Tool\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O4 - Global Startup: ThinkPad Modem Copyright.lnk =
C:\WINNT\MWW32\manager\mwcpyrt.exe
O4 - Global Startup: UC Davis Health System VPN Client.lnk = C:\Program
Files\Cisco\Vpn Client\vpngui.exe
O4 - Global Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program
Files\Linksys\Wireless-G Notebook Adapter\Startup.exe
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program
Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program
Files\ieSpell\wikipedia.HTM
O13 - WWW. Prefix: http://
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
http://software-dl.real.com/29455573fa6 ... xIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) -
http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) -
https://www.ibm.com/pc/support/access/s ... mEgath.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program
Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. -
C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. -
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc.
- C:\Program Files\Cisco\Vpn Client\cvpnd.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) -
VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program
Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. -
C:\PROGRA~1\SBCSEL~1\SMARTB~1\SBHookSvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program
Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: ThinkPad Modem Service (ThinkPadModemService) - IBM
Corporation - C:\WINNT\MWW32\MANAGER\MWMDMSVC.EXE
--
End of file - 5647 bytes
Thank you for your help.
Matt Williams
.
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