Re: IE Crashes when loading page with javascript
- From: Pete <Pete@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 31 Oct 2007 17:07:02 -0700
Thanks Jon, for the detailed reply.
Unfortunately I do not have any logs other than a watson.log (got from the
event viewer application log) and it is binary data and not sure how view or
paste it in viewable format.
IE just closes as soon as when we go to this particular web page. Since this
is an internal network monitoring site, I am not able to make it available
publicaly.
I asked the customer to follow these steps and it seems to fix the issues in
few machines
1. Refresh scripting engine:
http://www.microsoft.com/downloads/details.aspx?FamilyID=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en
2. And to clear corrupt file in the cache, Tools | Internet Options and
click Delete Files. And then
2a. Start | Run | Regsvr32 vbscript.dll
2b. Start | Run | Regsvr32 jscript.dll
But on few of them they are still seeing the issue. So is there any way I
can verify that these steps are done in a particular machine.
regards
_Pete
"Jon Kennedy" wrote:
Need to know more information - what do you mean by "IE 6 crashes"? Any.
error messages? Is there a URL for us to look at?
See these articles for possible help w/ error messages in scripting:
Error Message When You Browse the Web: An Error Has Occurred in the Script
on This Page
http://support.microsoft.com/kb/306831/en-us
How to Troubleshoot Script Errors in Internet Explorer
http://support.microsoft.com/kb/308260/
A lot of the time, script errors are solved by reinstalling/updating the
scripting engines
Windows Script 5.7 for Windows XP
http://www.microsoft.com/downloads/details.aspx?familyid=47809025-D896-482E-A0D6-524E7E844D81&displaylang=en
As for your other question, the version of IE you're looking at is
6.00.2900.2180, which is Internet Explorer 6 for Windows XP SP2. The string
of numbers and letters at the end are indicative of where that version was
obtained, and are pretty meaningless in this context. FWIW, the "gdr.xxx"
stands for
"general distribution release", and may change with the installation of
updates to IE core files. Make sure that machine also has all the latest IE
updates/security roll-ups, etc. from Windows Update. Windows Update will
use the version numbers gdr.xxxx to see if any files need updating and which
ones to use. For an example of how this works, and more info see:
What is included in a Microsoft patch?
http://searchwindowssecurity.techtarget.com/originalContent/0,289142,sid45_gci1036250,00.html
How to determine which version of Internet Explorer is installed
http://support.microsoft.com/kb/164539
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA
jkennedy2@xxxxxxxxxxxxxxx
"Pete" <Pete@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:01B9CE3A-4F7A-45F3-A0A5-C96A7DC68400@xxxxxxxxxxxxxxxx
In one of our customer sites, when our webpage with javascript for dynamic
content, IE 6 crashes.
The IE version customer has is - 6.0.2900.2180.xpsp_sp2_gdr.070227-2254C0
on Windows XP. Is there any known issues with this IE version ?
Another question is, From where can I get and download this version. I
searched couldn't find any.
Thanks
_Pete
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