Re: Internet Explorer shuts down pc, intermittantly.
- From: "Jon Kennedy" <jkennedy2@xxxxxxxxxxxxxxx>
- Date: Thu, 12 Jul 2007 21:09:50 -0400
One of the most common issues that causes this is video card problems.
Turn down the hardware acceleration on that card - Right click
desktop...Properties...Settings...Advanced...Troubleshoot tab. If this
helps, then go to the website of your video card manufacturer and download
and (re)install the latest drivers for your card. Also, get the latest
version of DirectX:
http://www.gamesforwindows.com/en-US/AboutGFW/Pages/DirectX10.aspx
IE puts more strain on your video card/drivers than almost anything outside
of games and CAD/CAM-type programs.
Heat buildup can also cause spontaneous reboots. Make sure all vents are
clear and clean, all fans are running, etc. Also a bad power supply on the
system can cause this issue, or just bad line power. Using an
uninterruptible power supply (UPS, aka battery backup) like the ones from
http://www.apcc.com can help.
Third party programs associated with IE can also cause this issue. Go to
Tools...Internet Options...Advanced tab, Browsing section, uncheck "Enable
third-party browser extensions", click Apply, click Okay, reboot. If that
solves the issue, then it's time to narrow down exactly what is causing the
issue. Recheck the box, Apply, Okay, reboot. Then go to Tools...Manage
Add-ons, and disable a couple at a time to pinpoint the culprit.
If still no joy......
This may be caused by spyware/malware that's gotten installed on
your system.
The problem could be something new that the
spyware cleaners you've used don't have in their databases yet (and I take
it you've updated their definitions before scanning). In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html
Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip
An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
--
Jon R. Kennedy MS MVP/IE
Charlotte, NC USA
jkennedy2@xxxxxxxxxxxxxxx
"Doug" <dougm40@xxxxxxxxx> wrote in message
news:1184286051.793330.271900@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hi. I hope someone here can help me. On my wife's pc, running
WindowsXP home edition, service pack 2, with Internet Explorer Version
6.0.2, when she is surfing the net, she is on a website (no ONE in
particular, Ebay, yahoo, IN.gov,etc.) her browser will suddenly close
ITSELF, then the pc goes thru it's normal shutdown procedure (saving
settings, logging off, shutting down) ALL BY ITSELF. She then has to
restart the pc and start all over, bringing the pc up. This happens AT
LEAST once a night and all that she is doing is reading websites. It's
like a ghost takes over her pc, closes the browser, then shuts down
her pc.
I have run Adaware, spybot, windows defender, Zone Alarms spyware
scan, Norton utilities, and Norton Anti-Virus and they find things,
which I then remove, yet still this problem persists. Does anyone have
any ideas, before I format the HD and reinstall everything?
.
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