Re: IE Error on Only One Webpage
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Tue, 22 May 2007 11:34:38 -0400
1. Run a thorough check for hijackware, including posting your HijackThis log to an appropriate forum.
Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
When all else fails, HijackThis (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware.
**Post your HijackThis log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or other appropriate forum for expert analysis, not here.**
2. After an expert gives your HijackThis log a clean bill of health and the machine has the latest drivers and BIOS upgrades (if any) installed, install WinXP SP2 _with your anti-virus application disabled_.
3. Now go to Windows Update and install all critical updates offered.
4. Now enable Automatic Updates.
Also see:
What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx
Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto
Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot
WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed
Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm
WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm
The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=837783
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
JaneBrown wrote:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.
The data from the error report is as follows:
AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2
Please help!
.
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