Re: application error
- From: carl43m <carl43m@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 27 Apr 2007 06:32:02 -0700
Woukd uninstalling the norton 360 and reinstalling internet explorer from
original systems disk be of any value?
"Frank Saunders, MS-MVP OE/WM" wrote:
"carl43m" <carl43m@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message.
news:C75A7141-E40B-4FBD-BC72-BC1C1376DFDA@xxxxxxxxxxxxxxxx
I had Norton Internet Security 2006 before. I did an uninstall of it and
Live update from Norton and then installed 360 which included loading live
update. I don't know what you mean by "is the machine fully patched by
update"? I have never updated to service pack2 only service pack 1. Had
some neighbors that had all kinds of problems after they put service pack
2
on their machines.
Everything had been working perfectly until immediately after putting the
Norton 360 on machine. I can open a web page and go to other web pages
ok--it is only when I ry to close a page that I run into the application
error.
"PA Bear" wrote:
Windows version? Is the machine fully patched at Windows Update?
Did you upgrade to Norton 360?
If you uninstall Norton 360 Add-ons, does the behavior persist?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
carl43m wrote:
I have IE Explorer 6.0 service pack 1. It has woked perfectly for
several
years. Today I loaded the Norton 360 security program and immediately
after
whenever I go to close a web page I get this error "iexplorer.exe
application error-the instruction 0x62308d59 referenced memory at
0x01cf3830 could not be read --click ok to terminate program. After I
click ok I get another similar message this time with instruction at
0x77f57bd2 and memory location 0x01cf0010. I sat in an online queue
for
an
hour at symantec web site and the person trying to help me referred me
to
go to microfoft knowledge base to try and find an answer. Does anyone
have
any idea what has happened and what I can do to recover? Thanks. Carl
If you have WinXP Service Pack 1, you have an unsupported operating system
full of security holes. First clean up the machine and then install SP2.
Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.
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