Re: Unknown software exception
- From: "Jon Kennedy" <jkennedy2@xxxxxxxxxxxxxxx>
- Date: Fri, 21 Jul 2006 22:31:20 -0400
This could be a problem with downloading/installing Flash from the web site
in question, or it could be a problem with your system's current Flash
installation.
Do you have any toolbar or other helper application that blocks Flash? Some
toolbars that block pop-ups also have a Flash-blocker.
Completely uninstall any Flash you currently have and try to reinstall:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
More info http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166
See this site for .reg file to make sure Flash is enabled in the registry:
http://www.kellys-korner-xp.com/xp_tweaks.htm - line 363 on the left.
Download to your desktop and double-click to merge to your registry or right
click and choose Merge - or Edit to see exactly what modifications it will
make to your registry.
Check your security settings - Tools...Internet Options...Security tab,
click Internet Zone, click Custom, and make sure automatic downloads are
enabled. Ensure that "Download Signed ActiveX controls" and "Run ActiveX
controls and plug-ins" are not disabled.
If you are behind a proxy server or are in an administered network
environment - they may be blocking Flash.
If you are trying to install via a web page, try installing via the
downloadable installer:
http://www.macromedia.com/go/full_flashplayer_win_msi or
http://www.adobe.com/go/full_flashplayer_win_ie - current version
This is a silent installer - you will get no feedback if the install is
successful. You can check for your Flash install status here:
http://www.macromedia.com/software/flash/about/
Tools...Manage Add-ons...change menu to "Add-ons that have been used by IE"
and make sure that "Shockwave ActiveX Control" and "Shockwave Flash Object"
are set to "enabled".
Try posting your issue to the Macromedia Flash support forum:
http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=184&forumid=44
As you'll see, you are not alone in having trouble installing Flash, and
they have support engineers there monitoring the group.
--
Jon R. Kennedy MS MVP/IE
Charlotte, NC USA
jkennedy2@xxxxxxxxxxxxxxx
"TISS MSC" <support@xxxxxxxxxxxx> wrote in message
news:FB81E52A-CC2C-4EC1-8D32-4D09E5820B58@xxxxxxxxxxxxxxxx
Hi Rob,
I have uninstalled Macromedia FlashPlayer 9.0 from my PC using a small
program I downloaded from Internet. However the problem still remains the
same. I even tried to restart my PC but still unable to fix the error.
When I
go to www.lowyat.net/v2, I saw the yellow bar informs me I need to install
FlashPlayer 9.0 bla bla bla.... But then just in few seconds, this error
pops
up, I click on "OK" and the IE browser is closed. I feel so annoying by
this
error, now I am using the Firefox, it gives me no problem at all. Hope you
can help me to figure the problem as I used to IE as the browser.
Thanks.
"TISS MSC" wrote:
When I browse to certain websites, I got this error:
The exception unknown software exception (0x0eedfade) occurred in the
application at location 0x7c81eb33.
This error happens only in specified websites, e.g. www.lowyat.net/v2.
Please advice me on how to fix this error.
Thank you in advance.
.
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