Re: IE and SBC Yahoo!
- From: VeggieTail <VeggieTail@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 10 Mar 2006 12:57:31 -0800
Hi, thanks so much for your suggestions. However, IE is not listed in the
Add/Remove Program screen at all. I did end up following the directions of
the IE webpage to try to uninstall IE through Registry Editor, but it doesn't
seem to have worked. When I tried to reinstall from online, I still get the
same error message that says that a newer version already exists, and setup
cannot continue. I don't know where to go from here.
Thanks,
Jennifer
"N. Miller" wrote:
On Fri, 10 Mar 2006 09:39:27 -0800, VeggieTail wrote:.
Hello.
Here's a problem, and I'm hoping some angel out there can give me some
guidance.
I have SBC Yahoo DSL internet service, and with it came their SBC Yahoo
browser, which I believe works with Internet Explorer. In the last week,
I've noticed a problem when composing e-mail messages, in that their normal
e-mail editing tools (bullets, font faces and sizes, font color) simply don't
work when clicked on. Also, whenever I click enter within the compose
window, I get a double space and have no way of getting a single space.
I have of course contacted SBC support, and they seem to feel that this
problem originates somehow with IE, and that we should reinstall it. (This
theory is supported by the fact that I have no problem with composing e-mails
when on my work computer.) However, because I cannot simply reinstall IE (an
error message comes up saying that the latest version), I don't know what to
do next.
I have found the web page about reinstalling IE on the microsoft support
page, but wondered if there was any other option before having to mess around
with registry editors and other things that I know absolutely nothing about.
Is there any way to reload IE from the Windows XP disc that came with my
computer (Dell)?
I would appreciate any help that you may give me. Until then, have a
wonderful day!
Start by removing the SBC Yahoo! browser. You really should never have
installed it in the first place; it is just MS Internet Explorer with some
branded doodads. Stick with stock software, leave the ISP software alone.
This isn't AOL, this is a regular ISP (which is now called, "AT&T Yahoo!
HSI", and has been since Jan. 1, 2006).
I'd remove all of the SBC branded software using the "Add/Remove Programs"
feature of the Control Panel. FWIW, I am also an AT&T Yahoo! HSI customers;
have been since I signed up for Pacbell DSL service before SBC completed
the re-branding and integration of there system. I have never installed any
of there software; with the exception of an ActiveX migration application,
which came off as soon as migration to SBC Yahoo! DSL Service was complete.
Having done that, go to the Control Panel, to "Add/Remove Programs", and
select MS Internet Explorer for removal. It _should_ ask if you want to
"Add a component", or "Repair Interent Explorer". Select the "Repair
Internet Explorer" option.
If none of that works, then follow the instructions on that web page you
mention. But get rid of the SBC Yahoo! stuff first. That should cure a host
of ills that you never needed.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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