Re: Internet connection lost after 5 min.

Jan,

Thank you for such a quick response. I have installed an av, and it did
remove several virus, have also hit it with several mal-ware removal tools
and did find a key-tracker that was also removed. Because we can not keep
the connection alive long enough to update windows, I am at a loss as to
where to go next.

Thanks for the help

Vickie
"Jan Il" wrote:

Hi Vickie :-)

Then the best piece of advice I can give you right now is to get an AV
installed, and get to the Windows update have it scan your system and let it
all the ones you need. Then you can worry about how long you stay on the
Internet. I hope that you have the Windows Firewall activated if not, do so
at once, before going to the Internet again.

HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?kbid=283673&product=winxp

Until you can decided what AV you might want, download and install the free
version of AVG from here. It is free, and it is good and you need AV
protection if you are going on the Internet and don't have one.
AVG Free Anti-Virus for Windows
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Scroll down to he section where you find avg71free_375a716.exe and click on
it, Save it to your hard drive, close out of IE and then go to the AVG file,
double lick on the the exe and install it, then immediately run the update.

Go to Start and see if the Windows Update shortcut is on the menu, click it
and then install all the updates. Then see if the problem still exists.

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Jan,

Sorry, it is XP home, without service packs or virus protection. had been
using AOL, and their protection, but have now switched to earthlink, with
out
the protection.

Vickie


"Jan Il" wrote:

Hi Vickie :-)

You don't mention the version of Windows you are using, but, try the
following and see if it helps:

"Connection Timed Out" When Server Does Not Respond Within Five Minutes
http://support.microsoft.com/kb/181050


Courtesy of Frank Saunders

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/data/jjblack.htm

and....

Scroll down to My dialup settings keep changing from 'never dial' to
'always
dial' or vise versa
http://inetexplorer.mvps.org/archive/answers2.htm

Go to Start>Control Panel>Network and Internet connections>Internet
Options>Connections>Settings>Advanced tab
In the "Advanced dial up" dialogue box, insure that the "Disconnect if
idle
for five minutes" box is not checked.

Click on Internet Options in Control Panel > go to the "Connections"
"tab" >
check > "Dial whenever a connection is not present" > Apply > OK out.
Close Control Panel.
See if that helps - if you leave your Internet connection running for
lengthy
periods, some Internet service providers (ISP's) drop connections if
there
is no activity on the account.

"How to troubleshoot TCP/IP connectivity with Windows XP".
http://support.microsoft.com/default.aspx?kbid=314067

Power Management adjustments to stop connection loss:

Start>Settings> Control Panel>Network and Dial-up Connections>Local Area
Connection>Properties>Configure>Power Management tab>uncheck "Allow the
computer to turn off this device to save power.".

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

After surffing the web for 5 min, the internet will suddenly
disconnect.
I
have run various anti-spyware and malware programs, and did a virus
check,
all from cd, as the connection is lost before I can even load one of
the
programs from the web. I have changed the network card, (usb),
changed
ports, installed a dial-up, and still have not had any success.

Any help or direction would be great.






.

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