Re: Work Offline Error Message Even When I'm Online

Jan,

Thanks for the extensive reply. I am running Windows XP Home Edition with a
cable modem connected to a Linksys Wireless G Router. I have tried stopping
and starting the DNS Client and that did not help. Just replying to your
message here, before the window would load the Work Offline message came up
again. As soon as I hit "Try Again" it brought me right to this page where i
could reply. It's quite annoying and seems to be affecting my Microsoft
Money 2006 installation as well. I tried doing a System Restore to about a
month ago this afternoon, and that did nothing to help the situation. If you
have any further suggestions/ideas I'd be glad to hear them.

I appreciate your help!

Thanks Again,

Eddie Martin

"Jan Il" wrote:

Hi Eddie :-)

You don't mention the version of Windows you are using, or what type of
connection (i.e., dialup, DSL, cable), but, try the following information
and see if it helps:

I have had problems myself with this issue, primarily in Outlook Express,
but, also when using IE, and this is how I managed to get rid of it: (Note:
I have a router.)

This is only if everything is set to static, it won't work (I don't think)
well if it is set to auto. What I mean by static is that, if you have
specific settings as you don't have a laptop or other types of equipment or
devices that may need certain allowances to be considered. If you don't
need the services I have listed here, these settings pose no problem
otherwise. If you have a router you can check the Internet or the mfg.
website for your particular router needs for specific information on the
different settings you may need to allow for based upon your particular
requirements.

I finally had to turn off the DNS and DCHP services.

In Win XP Pro -

DNS -

Click My Computer>Services and Applications>Services>DNS Client
Set Startup to Manual
Set Service Status to Stopped

Then find DCHP in that list:

Set Startup to Manual
Set Service Status to Stopped

I do still periodically get this message, when I have set my Zone Alarm to
"Stop all Internet activity", which I do now and then when I will be away
from the computer for a while and don't want any "unknown" activity taking
place. When I first reopen my OE or IE a dialog box will come up with "Work
Offline, or Try again" button at the bottom. I simply click the Try Again
and that is the last time I see it.

However, there may also be a Power Management conflict, so you might also
look at the following and check these settings and see if it will help:

Power Management adjustments to stop connection loss:

Go to Start>Settings>Control Panel>Network and Dial-up Connections>Local
Area
Connection>Properties>Configure>Power Management tab>Uncheck "Allow the
computer to turn off this device to save power."

Also..a couple of posters have said that just stopping and then re-starting
the DNS service again cleared the problem. So, you might also try that if
you need to have these services.

Here is some additional information on this issue:

Courtesy of Robert Aldwinckle -

The usual explanation is that the DSL software is PPPoE which only provides
a connection once it is started. To IE/OE it looks like a dial-up link
which hasn't been started and an ambiguous state. Does the user want to
connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE [Q306947]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306947

If your DSL software has a feature called Dial-on-Demand this site suggests
that IE likes it better
http://www.carricksolutions.com/am.htm#3
That link is specifically meant for Sympatico users but I think that there
may be other services mentioned on the site. In any case it may give you a
new idea.

More general solutions are given on this site
http://www.dslreports.com/faq/faq/5.+Troubleshooting#357

If your DSL software is a version of Enternet both sites warn that you need
to make sure that you have the latest version. That is one of the things
mentioned on this page (further down from that item)....

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm



For some reason my IE seems to think that I am offline. This only happens
on
an intermitten basis. Sometimes I can click a link and it will take me
there, other times I click a link and the Work Offline window appears with
a
Try Again button. If I Try Again it works no problem. This issue is
quite
annoying and I have already tried a suggested MSFT remedy stating to
change
two registry keys from YES to AUTO and then rebooting the computer. I
have
cleared my cache and cookies and temporary internet files and this doesn't
help either. How is this fixed?

HELP!




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