Re: Mailto: link causes IE 6 to crash

Hi PA Bear,

I am unable to give you the web page. It is a secure site that can only be
accessed by logging in.

I did get the code for the mailto: link. Maybe something in there will help
to troubleshoot. The email generates a link to a web based survey.

mailto:?subject=Project Management Issues Survey&body=[Enter a personalized
message here]%0D%0D%0D%0D%0DImportant Note:%0D If you experience difficulty
in accessing this assessment, please provide the following assessment key
when prompted.%0D%0DAssessment Key = 11%0D%0DPlease click on the following
link to participate in the survey.
%0D%0Dhttp%3A%2F%2Fwww%2Ecambridgeconsult%2Enet%2FssAssessments%2FPMIS%2EASP%3FSponsor%3D0385E67A%2D3D27%2D4694%2DA81C%2DF8FD3589C93D

Thanks again,
Cyndi

"PA Bear" wrote:

I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body.

Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Cyndi29 wrote:
Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i click on
the link, the error message boxes pops up immediately saying Internet
Explorer has encountered an error and will now close. No specific module
or file name called out.

What baffles me is that the problem also happens in Firefox and Netscape
but again ...only at that specific computer.

Thanks so much,
Cyndi

"Don Varnau" wrote:

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on
a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
news:66756B41-9C4C-41A9-B292-3D7517AA1A34@xxxxxxxxxxxxxxxx
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email
address which they would then have to forward to whoever they were
sending it to instead of popping an OE window open where you could
just enter your recipient and hit send.

I can use this workaround to get done what i need to get done, but I
really would like to figure out what's causing the problem because
the OE process is much quicker and easier.

"Don Varnau" wrote:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
news:62843EC1-CD45-4F84-AE84-C6A4A9460330@xxxxxxxxxxxxxxxx
I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or
Outlook express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a
problem and needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't
have the problem. I have not been able to replicate the problem
anywhere else. Only on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on
those two browsers also.

I thought it might be caused by the PCMover program moving over
all the stuff from my old to my new computer, and in turn causing
a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday. Found
lots of invalid keys (probably from the move) but after I cleaned
it all up - I still had the problem in IE, but now in Firefox or
Netscape the browser freezes but doesn't crash instantly upon
clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my scripting engine. I have refreshed my .dll's. I am
at a loss as to the cause or how to fix it. I have run several
malware/spyware programs and I am virus free.

Any help would be greatly appreciated.

Cyndi


.

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