Re: Mailto: link causes IE 6 to crash

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i click on
the link, the error message boxes pops up immediately saying Internet
Explorer has encountered an error and will now close. No specific module or
file name called out.

What baffles me is that the problem also happens in Firefox and Netscape but
again ...only at that specific computer.

Thanks so much,
Cyndi

"Don Varnau" wrote:

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on a
Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
news:66756B41-9C4C-41A9-B292-3D7517AA1A34@xxxxxxxxxxxxxxxx
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email address
which they would then have to forward to whoever they were sending it to
instead of popping an OE window open where you could just enter your
recipient and hit send.

I can use this workaround to get done what i need to get done, but I
really
would like to figure out what's causing the problem because the OE process
is
much quicker and easier.

"Don Varnau" wrote:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
news:62843EC1-CD45-4F84-AE84-C6A4A9460330@xxxxxxxxxxxxxxxx
I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or
Outlook
express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a problem
and
needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't have
the
problem. I have not been able to replicate the problem anywhere else.
Only
on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on those two
browsers also.

I thought it might be caused by the PCMover program moving over all
the
stuff from my old to my new computer, and in turn causing a conflict
or
something in the registry.

I ran two registry checker/cleaner programs yesterday. Found lots of
invalid keys (probably from the move) but after I cleaned it all up -
I
still
had the problem in IE, but now in Firefox or Netscape the browser
freezes
but
doesn't crash instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my
scripting engine. I have refreshed my .dll's. I am at a loss as to
the
cause or how to fix it. I have run several malware/spyware programs
and I
am virus free.

Any help would be greatly appreciated.

Cyndi


.

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