Re: ie will not run yet affects all other browser perfomance

Thank you very much, Jon.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
http://support.microsoft.com/newsgroups
http://mvp.support.microsoft.com/

Jon Kennedy wrote:
> This has been a common problem. Google automatically updates it's toolbar
> in the background, and starting around last September, an update version
> (or maybe the process itself) has been the cause of this error.
>
> For the benefit of others, here's what Google Toolbar Support wrote me:
>
> Our engineers are
> currently investigating this issue now. Please feel free to provide the
> following information to your users to resolve this difficulty, depending
> on their skill set:
>
> For your advanced users, we'd be extremely appreciative of any memory
> dumps they could provide to us on any of these Toolbar attributed crashes.
> Here's how:
>
> To do so, please open and use Internet Explorer (IE) in a special
> diagnostic mode. Once this error reproduces itself, IE will then create a
> memory dump file. Please attach this memory dump file to your reply.
> Here's the details:
>
> Open IE with the diagnostic tool:
> 1. Please close all other instances of Internet Explorer.
> 2. Open a command prompt by clicking the Start button, > "Run," > type
> "cmd" and press Enter.
> 3. Navigate to the folder that IE is installed in. For example, if you've
> installed IE on your C: drive, type the following and press Enter:
> "cd C:\Program Files\Internet Explorer\" (Without quotes).
> 4. Once you've navigated to the Internet Explorer folder, type the
> following command (without quotes):
>
> " ntsd -g iexplore.exe "
>
> 5. This will launch IE in s special diagnostic mode. (Note: please do not
> close the command dialog window, we will need to use this window again
> later).
> 6. If IE crashes, click "Yes" or "OK" to the crash window.
> 7. Next, switch back to the command dialog window, and type the following
> (without quotes):
>
> " .dump c:\dump.dmp " (Please note the initial dot before "dump")
>
> 8. Finally, please send us the file named "dump.dmp" directly under the
> C:\ drive.
>
> For non advanced users, simply instruct them to uninstall and reinstall
> the latest version of the Google Toolbar from http://toolbar.google.com.
> Details:
>
> Some users have reported that uninstalling the Google Toolbar, and
> reinstalling the latest version resolves this difficulty. Instructions for
> the Microsoft Internet Explorer and Mozilla Firefox browsers appear below:
>
>
> MICROSOFT INTERNET EXPLORER
> 1. Select "Settings" from the Windows "Start" menu.
> 2. Click on "Control Panel" and then "Add or Remove Programs."
> 3. Select "Google Toolbar for IE" and click the "Remove" button.
> 4. Once the Toolbar is uninstalled, please close all Microsoft Internet
> Explorer windows. Then, reinstall the Google Toolbar by visiting
> http://toolbar.google.com
>
> MOZILLA FIREFOX
> 1. Click "Tools" at the top of your browser window.
> 2. Select "Extensions."
> 3. Select "Google Toolbar for Firefox" and click "Uninstall."
> 4. Close all Firefox windows.
> 5. Open a Mozilla Firefox window and visit http://toolbar.google.com
>
> If users experience this difficulty after installing the latest version of
> the Toolbar, please have them contact us directly.
>
> We appreciate your assistance, and look forward to your reply.
>
> Regards,
> The Google Team
>
>
>
> "billyboy14" <billyboy14@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:2A83092A-720C-4BA5-BFA0-54E6AE45E412@xxxxxxxxxxxxxxxx
>> Unbelievable! It worked. The Google Toolbar has been there for years.
>> I wonder why it's causing problems now?
>>
>> Anyway, Thanks for restoring my sanity!
>>
>> Bill

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