Re: cookie test

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"shank" <shank@xxxxxxxxxxxxxxx> wrote in message
news:eXSXLv88FHA.808@xxxxxxxxxxxxxxxxxxxxxxx
> Our site requires cookies. I have a customer that insists they have their IE
> 6.0 security settings to medium (default) but my site keeps redirecting him
> due to lack of cookie.


Have you traced this? Or are you just going by messages?

I suggest you trace it and prove that
A) you are sending the client a Cookie
B) the client's subsequent requests do not refer to it

Alternatively if you allow the user to connect to your site
through a proxy you could suggest that they install a proxy tracer
(such as FiddlerTool) and give you their proof themselves.


One thing which might be happening is that the customer might be
trying to use a "back door" URL (e.g from a Favorite.) If they have cleared
their Cookies and if your site expects requests for that page to include
a Cookie at that time you would have your explanation for the problem
and a fix: Don't do that! <eg> (or at least don't do it until you have visited
the "front door" URL and picked up a new Cookie.) Etc.


HTH

Robert Aldwinckle
---


> The site is functioning fine with other users.
>
> Is there a trusted site where I can send this customer to test his browser
> independently? Hopefully an MS site that will do a bit of diagnostics with
> his browser settings.
>
> thanks!
>
>
>


.

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