Re: Internet explorer hangs, processor pegged, can't kill process

<tippycanoe@xxxxxxxxx> wrote in message
news:1130462254.072963.233770@xxxxxxxxxxxxxxxxxxxxxxxxxxxx

I was wondering if anybody else might have run into this problem and
know what I might try in order to fix this. This has happened to me
repeatedly about once a week for 2-3 months. I keep expecting
Microsoft to come out with a patch but I haven't seen anything in
there knowledge base articles as of yet.

Windows xp (32-bit)
3.2 Ghz Xeon (32-bit) with 64-bit extensions availiable for the other
boot record on the disk.
2 Gb ram
2 Sata drives

The Problem happens when starting an Internet Explorer browser it
manages to hang the entire system. After clicking Ctrl+Alt+Del and
opening the task manager the processor is pegged at 100% and the
processor threading is starved as certain windows on the desktop fail
to refresh. Their appears to be no way to shut down the application.
If you hit end process the window manages to disappear while
iexplore.exe is still present and running in the processes tab. Usage
in the process tab is around 99% with Mem Usage around 20,000k+.
Highlighting the iexplore.exe and trying to kill it does not seem to
work either. Neither does End Process Tree. I set the Priority level
down to low and for an instant the process jumps down to 84%
relenquishing the PC for an instance than jumps right back up to 99%.
It will ultimately hang the computer for hours. The only way to get
the computer back is to perform a hard reboot holding down the power
button for 5 seconds or more.

If anybody knows of a solution please email me
tbrunnemer@xxxxxxxxx

Thanks in advance,
Tyler


First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stack and you may not be able to connect to the Internet. Before you try to remove spyware, download a copy of LSP-Fix - a free program to repair damaged Winsock 2 stacks AFTER you remove the software (all Windows versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Spyware and Parasites
http://mvps.org/winhelp2002/unwanted.htm
Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only.  Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/


.

Loading