Re: safepage.com
- From: "Frank Saunders, MS-MVP OE" <franksaunders@xxxxxxxx>
- Date: Sat, 15 Oct 2005 03:46:40 -0500
"Richard in AZ" <me@xxxxxxxxxxxxxx> wrote in message news:O%23s03tT0FHA.3780@xxxxxxxxxxxxxxxxxxxx
I have a customer with an older Compaq 98SE machine. He can connect
to the ISP and seems to be accessing the internet, but can not
display any web site. A text page comes up with a discussion about
"the site being restricted by Safepage.com" for every web address I
tried. The computer did download an update on his AVG antivirus
while I was there, so that link worked in the background. I ran a
virus scan which came back clean. Tried to update Spybot only to get
the error message that the update failed (after a 15 minute download
wait). I could not get to Lavasoft to get Ad-Aware. I will be going back on Monday with updated Ad-Aware and Spybot on a
CD to run these again. But I can't find anything on "Safepage.com"
as a malware or spyware. I could not find any thing in the
Add/Remove list that looked out of place, nor in the "msconfig"
listings.
The customer can get his "Encredimail" just fine and he is happy with
that for the moment. I did notice that he had over a 100 addresses
in the Security - restricted site list. He claims he did not put
any of these in, but they looked like sites I would have banded. His
Hosts file is the standard default file.
Anyone with any suggestions, help would be appreciated.
First eliminate any spyware. What You Should Know About Spyware http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
CAUTION!!!!! Removing some spyware can damage the Winsock stack and you may not be able to connect to the Internet. Before you try to remove spyware, download a copy of LSP-Fix - a free program to repair damaged Winsock 2 stacks AFTER you remove the software (all Windows versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset
See Dealing with Unwanted Spyware and Parasites http://mvps.org/winhelp2002/unwanted.htm Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/data/tshoot.htm http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com
-- Frank Saunders, MS-MVP OE Please respond in Newsgroup only. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com./athome/security/protect/default.aspx http://defendingyourmachine.blogspot.com/
.
- References:
- safepage.com
- From: Richard in AZ
- safepage.com
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