Re: 'The page cannot be displayed' error

On Sat, 17 Sep 2005 11:48:15 -0500, Randy Morgan
<rmorgan1016@xxxxxxxxxxx> wrote:

>A bit more information:
>
>I have tried the winsock and LSP fixes I found on other posts in here,
>but the problem still exists.
>
>I also downloaded FireFox on a different computer and installed it on
>the problem computer; it also cannot load a page, although it says it
>has found a site.
>
>Outlook email works fine.
>
>I suppose it's *possible* I got some adware/malware in the short while
>the computer was live, but I'm behind a firewall and have not had any
>problems on my other computers. Plus, McAfee firewall is live on the
>problem computer.
>
>Thanks,
>Randy Morgan
>
>Randy Morgan wrote:
>> Hi All,
>>
>> First time in this NG, so here goes.
>>
>> I'm configuring a new Dell laptop. Software updates, registrations,
>> etc. have all gone well, but the following has now happened twice, and
>> I'm stumped.
>>
>> I let Windows Update perform its critical updates, and the system works
>> fine. IE, Outlook, etc., all function as expected. After, however, I
>> run Windows Update and install the optional updates it suggests I
>> install, I lose the ability to load a web page using IE.
>>
>> What's "interesting" is that the system reports that the connectivity is
>> fine, and I can still send and receive email via Outlook. I can ping,
>> for example, www.yahoo.com and get a response, but when I try to load a
>> web page it doesn't load and, after a long wait of more than a minute, I
>> get a page that says 'The page cannot be displayed'. And, when I first
>> enter a URL in teh addres bar I get the "usual" messages in the IE
>> status bar in the lower-left corner. First I'm told the page was found,
>> and then it says it's loading...but it never does.
>>
>> After this happened the first time I did a restore using Dell's built-in
>> utility to put the hard drive back to it's original condition, but the
>> same thing happened the second time through.
>>
>> In Windows Add/Remove programs there are no hotfixes that I can
>> uninstall, and I'm not exactly sure which one did it. I suppose I can
>> start over again and just not install those updates, but that seems like
>> a weak response, and since the laptop is going to my non-tech-savvy
>> in-laws the possibility of them getting into trouble with those updates
>> approaches 100%.
>>
>> I haven't been able to find anything relevant on Google or MSFT's web
>> about this. I saw some pages that talked about Winsock corruption, but
>> running their suggested fixes didn't help. One site says I should
>> re-install XP, but given that this is a new computer it's easier to just
>> start from square one that mess with a reinstall without a CD (the
>> laptop didn't come with one).
>>
>> So, I'm stuck. Any advice would be appreciated.
>>
>> Thanks.

Randy,

I'll be watching replies to this thread with great interest as I have
almost exactly the same problem.

My PC is a Dell (coincidently), but I don't think that is really
relevant.

I can also send and receive email, chat on MSN and Yahoo IM, chat on
Adult Friend Finder Instant Messenger, and access usenet, but opening
web pages is not possible.

I run Norton Internet Security 2005, Spybot S&D, SpywareGuard, but
nothing picks up anything out of the ordinary.

I am currently using IE6 and operate connected to a cable modem, the
only other computer, a wireless equipped Toshiba notebook, has it's
Internet connection through this via a Belkin wireless router on my
machine.

The Toshiba has IE6 and Mozilla, and neither of those can access web
pages either, but it has all the other access I have on mine as well.

I have posted in other newsgoups (virus oriented) but have not had any
really helpful replies from anyone yet. From the date of your post (3
days ago) I guess you are having the same problem.

While I think that my problem, at least, is the result of a virus,
worm, trojan, I am absolutely amazed that nobody has posted any clue
as to what it may be.

The thought of a re-format and clean install fills me with dread, but
as time slips away, that may be the last desperate step.

Shayne
.

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