Re: Is it IE6 or my ISP? Page cannot be displayed error???

I started having internet access problems on that date as well. I've tried
most everything but still get no response from IE except that it cannot
access. Naturally, I can't download any helpful programs since I can't get on
line. I'm using an ancient laptop to look for help. Help!

"VanessaP" wrote:

> I too have the same problem. When I booted into Safe Mode, IE is working
> fine. What does this mean? I'm running XP Pro w/SP2. This problem occured
> 8/19/2005. I did not make any changes to my pc. Thanks!
>
> "Ada Pan [MSFT]" wrote:
>
> > Hi Nancy,
> >
> > According to your description, I understand that Internet Explorer cannot
> > only continuously access to websites.
> >
> > Based on my experience, this issue could be caused by a variety of factors.
> > To narrow down this issue, please try the following steps:
> >
> > #1
> > As Frank suggested, this issue could be caused by some spyware. I know
> > that have tried Frank's suggestion and it doesn't help on your side.
> > Moreover, I wonder if you have installed any anti-virus software on your
> > computer. If yes, please try to use it scan the hard disk to check if
> > there is any potential virus. If not, we can use Symantec's online Virus &
> > Security checker to examine your computer's security status:
> >
> > http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
> >
> > Click Go to proceed with a Security Scan and Virus Detection. Please make
> > a note of the infected files and then delete them.
> >
> > #2
> > As Paul mentioned, this issue also may occur if some registry files are
> > corrupt or damaged. To re-register the files, please refer the steps in KB
> > 281679:
> >
> > You cannot open a new Internet Explorer window or nothing occurs after you
> > click a link
> > http://support.microsoft.com/?id=281679
> >
> >
> > # 3
> > This issue also may occur if the drivers for the modem and Network Adapter
> > are not correctly installed. Let's uninstalled the drivers for the modem
> > and Network Adapter, and then restarted Windows to reinstall the drivers.
> > To uninstall them, please refer to the following steps:
> >
> > 1. Click Start\right-click My Computer\Properties\Hardware\Device
> > Manager\Modems.
> > 2. Right-click the modem\"Uninstall", and confirm.
> > 3. Back to Device Manager, expand Network Adapters, right-click\"Uninstall"
> > and confirm
> > 4. Close Device Manager and System Properties.
> > 5. Click Start\ Control Panel\Network Connections, right-click\Delete all
> > the connections there and confirm.
> > 6. Restart your computer, and then reinstall the drivers for Modem and
> > Network Adapter.
> >
> > #4
> > You can take a look at the following article which lists many possible
> > reasons that my cause this issue. Please try the method in the article to
> > resolve this problem.
> >
> > 326155 "The Page Cannot Be Displayed" Error Message When You Try to Start
> > http://support.microsoft.com/?id=326155
> >
> >
> > If the suggestions don't help, please help us collect more information for
> > further troubleshooting:
> >
> > 1. What is the operating system installed on your computer?
> >
> > 2. How is it installed, clean installation or upgrade installation?
> >
> > 3. When did this issue first occur, after applying any updates or after
> > installing some specific software?
> >
> > 4. Does this issue occur in Windows Safe Mode with Networking?
> >
> > a. Restart the computer.
> > b. Keep pressing the F8 key until the Windows Startup menu appears.
> > c. Choose Safe mode with Networking, and press Enter.
> > d. Start the computer in Safe Mode with Networking.
> >
> > Note: In Safe Mode, your system display and Desktop will look and perform
> > differently than in Normal Mode. This is only temporary. To return the
> > system back to Normal Mode, we can simply restart the computer.
> >
> > 5. Does this issue occur if you use another user account to log on to this
> > computer?
> >
> > If anything unclear or you need further assistance, please let me know.
> >
> > Regards,
> >
> > Ada Pan
> >
> > Microsoft Online Partner Support
> > Get Secure! - www.microsoft.com/security
> > =====================================================
> > When responding to posts, please "Reply to Group" via your newsreader so
> > that others may learn and benefit from your issue.
> > =====================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
.

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