Re: Is it IE6 or my ISP? Page cannot be displayed error???

I too have the same problem. When I booted into Safe Mode, IE is working
fine. What does this mean? I'm running XP Pro w/SP2. This problem occured
8/19/2005. I did not make any changes to my pc. Thanks!

"Ada Pan [MSFT]" wrote:

> Hi Nancy,
>
> According to your description, I understand that Internet Explorer cannot
> only continuously access to websites.
>
> Based on my experience, this issue could be caused by a variety of factors.
> To narrow down this issue, please try the following steps:
>
> #1
> As Frank suggested, this issue could be caused by some spyware. I know
> that have tried Frank's suggestion and it doesn't help on your side.
> Moreover, I wonder if you have installed any anti-virus software on your
> computer. If yes, please try to use it scan the hard disk to check if
> there is any potential virus. If not, we can use Symantec's online Virus &
> Security checker to examine your computer's security status:
>
> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
>
> Click Go to proceed with a Security Scan and Virus Detection. Please make
> a note of the infected files and then delete them.
>
> #2
> As Paul mentioned, this issue also may occur if some registry files are
> corrupt or damaged. To re-register the files, please refer the steps in KB
> 281679:
>
> You cannot open a new Internet Explorer window or nothing occurs after you
> click a link
> http://support.microsoft.com/?id=281679
>
>
> # 3
> This issue also may occur if the drivers for the modem and Network Adapter
> are not correctly installed. Let's uninstalled the drivers for the modem
> and Network Adapter, and then restarted Windows to reinstall the drivers.
> To uninstall them, please refer to the following steps:
>
> 1. Click Start\right-click My Computer\Properties\Hardware\Device
> Manager\Modems.
> 2. Right-click the modem\"Uninstall", and confirm.
> 3. Back to Device Manager, expand Network Adapters, right-click\"Uninstall"
> and confirm
> 4. Close Device Manager and System Properties.
> 5. Click Start\ Control Panel\Network Connections, right-click\Delete all
> the connections there and confirm.
> 6. Restart your computer, and then reinstall the drivers for Modem and
> Network Adapter.
>
> #4
> You can take a look at the following article which lists many possible
> reasons that my cause this issue. Please try the method in the article to
> resolve this problem.
>
> 326155 "The Page Cannot Be Displayed" Error Message When You Try to Start
> http://support.microsoft.com/?id=326155
>
>
> If the suggestions don't help, please help us collect more information for
> further troubleshooting:
>
> 1. What is the operating system installed on your computer?
>
> 2. How is it installed, clean installation or upgrade installation?
>
> 3. When did this issue first occur, after applying any updates or after
> installing some specific software?
>
> 4. Does this issue occur in Windows Safe Mode with Networking?
>
> a. Restart the computer.
> b. Keep pressing the F8 key until the Windows Startup menu appears.
> c. Choose Safe mode with Networking, and press Enter.
> d. Start the computer in Safe Mode with Networking.
>
> Note: In Safe Mode, your system display and Desktop will look and perform
> differently than in Normal Mode. This is only temporary. To return the
> system back to Normal Mode, we can simply restart the computer.
>
> 5. Does this issue occur if you use another user account to log on to this
> computer?
>
> If anything unclear or you need further assistance, please let me know.
>
> Regards,
>
> Ada Pan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
.

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