Re: "IE has encountered a problem and needs to close"

Errors with IE and kernel.dll are most commonly caused by video drivers that need updating. Go to the web site of your video card manufacturer and get the latest drivers for your card. As a work around, try turning down your hardware acceleration, color depth, and/or screen resolution. If these work, then new drivers are in order.

More troubleshooting here: http://inetexplorer.mvps.org/archive/answers.htm#kernel32
And here: http://aumha.org/win4/a/kernel32.htm

You asked about reinstalling/repairing IE:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q318378

Further.....

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove it.

Microsoft Anti-Spyware (beta) http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows- http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot.  If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem.  You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet.  In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

--

Jon R. Kennedy
Charlotte, NC, USA
jkennedy2@xxxxxxxxxxxxxxx

"JerBart" <JerBart@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:4D923E2A-9057-4144-B1C2-D426DDE8C203@xxxxxxxxxxxxxxxx 
Thanks for the suggestions.

The details are as follows:

AppName:  iexplore.exe
AppVer:  6.0.2900.2180
ModName: kernel32.dll
ModVer:  5.1.2600.2180
Offset:  0001861d

Running Windows XP HE v.5.1.2600 SP2

In the meantime, I have read the following articles. None of them mention
an Error Report containing the ModName: kernel32.dll.
Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://support.microsoft.com?kbid=888092
http://support.microsoft.com/?kbid=293623
http://support.microsoft.com/?kbid=316085
http://support.microsoft.com/?kbid=321923
http://support.microsoft.com/?kbid=813181
http://support.microsoft.com/?kbid=831432 (M030106shop.dll, m030206pohs.dll,
mdefshop.dll, moaa30425s.dll, moz030715s.dll)
http://support.microsoft.com?scid=kb;EN-US;Q826718

If I need to download a patch, can I do that with Netscape?  It seems that
in the past I have had problems trying to use Netscape with Microsoft
websites.

Is is possible (practical) to uninstall  and reinstall IE?

Thanks, JerBart
=========================
"Jon Kennedy" wrote:

The "details" in those error messages would be helpful to us!

When that error message comes up, click the blue link by "To see what this
error report contains - click here". Need to know the App name and Mod name.

Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.

More info here: http://inetexplorer.mvps.org/archive/answers_8.htm#ert
How to make an effective newgroup post: http://www.dts-l.org/goodpost.htm

--

Jon R. Kennedy
Charlotte, NC, USA
jkennedy2@xxxxxxxxxxxxxxx

"JerBart" <JerBart@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9CD4B066-5557-40D3-97B7-9AC789FCBBEA@xxxxxxxxxxxxxxxx
>I cannot get past the above error message, so I cannot get online with >IE.
> (Netscape and Eudora work fine.) The "details" in the message are not
> helpful to me. I have had the program "Send the Error Report" > repeatedly
> over the past 24 hours, but have received no information in return.
>
> Any suggestions on how to fix the problem?



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