IE 6 Will not open inside specific User Profile

I have a client that is running Windows XP Home SP1 on a Dell system. She
has the Welcome page turned on and there are 2 users on it. Beginning
several weeks ago, she has been unable to open Internet Explorer 6. She
first noticed this when trying to open links from emails she received. I
confirmed that IE fails to open whether you click a link or the IE icon.

Her system had run for weeks without an antivirus solution. When I started
looking at the system, I noticed that I could not open IE, Task Manager, or
Regedit. I restarted WinXP in Safe Mode and searched regedit for any strange
parameters. I found an entry for Syswin.exe in the
HKLM-Software-Microsoft-Windows-CurrentVersion-Run. After removing this
entry, I was able to restart WinXP and start Task Manager and Regedit.
However, I could not run IE. I installed Norton Antivirus 2005 but was
unable to register it because whenever I tried to register it, it could not
start IE. I ran Norton & Spybot. Some viruses were found & cleaned and
several spyware entries were found & cleaned.

After spending hours looking at registry entries and searching the net, I
logged out of the main user and logged into a secondary user. From within
the secondary user, I am able to open IE without issue. I've tried comparing
Internet settings between the 2 users and they appear to be the same. From
here, I was able to register Norton Antivirus.

I upgraded Win XP SP 1 to SP 2. I've reset the IP stack and the Winsock
stack but still cannot start IE. When I try to start it then look in Task
Manager, I don't find any entries for IE.

If anyone has any clue as to what might be causing this, please let me know!
You can reach me here or call me, 818-720-8944. The customer is desparate
to fix this as she uses her email for business and receives numerous items
with IE hyperlinks. The only thing I have not yet tried is to reinstall
WinXP or upgrade it t XP Pro. I assumed that if IE works in one profile but
not the other, it's not the XP installation that's bad.

Please help... anything will be appreciated!

Thanks,

Clem Patafio

.

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