Re: Unable to start Internet Explorer or Windows Explorer
- From: "Jan Il" <abuse@xxxxxxxxxxxxx>
- Date: Fri, 15 Jul 2005 14:49:03 -0400
Hi Jobseeker :-)
See my answers to your questions in line below:
Hi, Jan,
Thank you for your reply. I try to follow your instructions but I have a
few questions I need to clarify. First you told me to run all these program
in Safe Mode. However, correct me if I am wrong, there couldn't be any
internet connection to the PC when it is running in Safe Mode, right? If so,
many of these program cannot be run while it is in Safe Mode because it
require online transmission of defintion. Such as:
Then visit these two sites to test for parasites and help basic cleaning: On-Line Check http://aumha.org/a/noads.htm
Next, do an Online scan here (if possible) - http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Yes...you will not be able to access these sites until you have Internet access. These programs should be run after you have been able to get Internet connection again to make sure your system is thoroughly clean.
Also, do I need to run Pocket KillBox, you only say download and put it on my desktopDownload Pocket Killbox from http://www.thespykiller.co.uk/files/killbox.exe and put it on the desktop where you can find it easily
Yes...you need to have that available IF you need it. It is a very good tool for removing stubborn scumware that may not be fully removed by the other programs. It is good to have at hand if you need it.
Regarding running HiJackThis, I scan the system with the program and it
gives me a list of suspicious objects. But it also specifically say be very
careful if I try to remove any of the objects and suggest me to save the list
in a log file and let some expert to decide what action should be taken. In
your instruction you told me to post the log to one of the forum, does it
mean I should defer any action after scanning my system with HiJackThis, just
save the output to the log and post it to the forum you suggest and let the
people there tell me what to remove?
Yes, post your log to the forum and then wait until they reply. It may take a bit of time as they are usually very busy, but, give them time to review your log and then advise you what you need to do. This part of the process is one of the more important ones, and it can help get rid of some types of scumware residuals that can not be detected or removed otherwise. So you can wait until you hear back from them. It would be very helpful to us here if you posted the link to the forum where you post your log. That way we can follow along and it will help us help you on this end as well.
Download, install, and run HiJackThis - it is one of the most important tools to help clean your system of scumware. Follow the instructions carefully:
How to download and install HiJackThis: (it does not need to be updated) http://www.bleepingcomputer.com/forums/topict309.html
Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below:
CastleCops HiJackThis Forum
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
or Bleeping Computer HiJackThis Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the program experts there to evaluate your log and advise you of
any
necessary steps to clean your system.
Finally you told me to download a copy of LSPFIX, WINSOCKXPFIX and WinsockXP
Fix- WinXP before removing any spyware using any of the programs *below*.
However, you didn't list any programs below except the link to download these
software. What program should I run after I download them? Also what do I do
with LSPFIX, WINSOCKXPFIX and WinsockXP Fix- WinXP after downloading them?
Should I run them?
Again, these are programs to keep at hand in case you are unable to connect to the Internet after removing any spyware or malware. As it said, removing some types of spyware and other malicious warez can damage some files and prevent you from connecting to the Internet until they are repaired or replaced. That is what these programs are for. So, only use them if you need them, which you can determine after you have finished cleaning your system. If you can open IE and have connection to the Internet, then you likely won't need them. If not, then you have them at hand to use to repair the system.
CAUTION!!!!! Before you try to remove spyware using any of the programs below, download a copy of LSPFIX from any of the following sites:
I would appreciate if you could clarify the instruction a little. Thank.
I hope that information has helped, if not, post back and I'll go over it in more detail for you. If it important that you fully understand the instructions. :-)
Jan :) MS MVP - IE/OE Smiles are meant to be shared, that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
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- From: Jobseeker95479
- Re: Unable to start Internet Explorer or Windows Explorer
- From: Jan Il
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